Co-operated with team members to streamline data collection processes, resulting in a 25% reduction in data collection time. Assisted in the development of data visualisations and reports using Tableau, enhancing data accessibility, and understanding. Presented findings and recommendations to team members, promoting data- driven decision- making within the company. Developed a segmentation model based on customer demographics and behaviour, leading to targeted market campaigns and a 15% increase in customer conversion rates. Received recognition for exceptional data visualization skills, delivering impactful presentations to stakeholders and receiving positive feedback.

Lead administration officers, coaching and mentoring to ensure timely progression through relevant training programmes and opportunities for development. Devised and monitored processes to encourage career development for members on my team. Developed and cultivated beneficial business relationships with both new and existing clients, through effective communication and exemplary interpersonal skills. Liaised across multiple teams to provide constant and consistent services, streamlining practices, and providing support to minimise excessive workload. Researched and stayed up to date on government policy and inputted relevant data into the systems