Mark Henderson Email & Phone Number

Pearland, Texas, United States

Work cross-functionally for implementation and support of B2B and B2C initiatives through administration, design, development and integration services for the enterprise SaaS cloud-based LMS, administration and technical support for virtual instructor led (vILT) cloud-based training systems (Zoom, Teams and Goto), and internal instructional design/technology consultation for development and deployment of interactive training solutions.• Primary LMS administrator – systems and GUI administrator and management for the SaaS cloud-based LMS (Thought Industries), including design, development, and support for over 150 client-branded learning portals and public training course configuration and deployment.• System integration consulting and implementation – Work as part of the implementation team providing consulting for development of REST API calls to service endpoints for the integration of the LMS, cloud-based CRM (HubSpot), and back office system (Quickbase) via Zapier. Implement new workflow and business process automation for data management, reducing data entry by at least 30%.• Instructional design and ed tech consulting – Selection of the course development system (Articulate 360). Consultation with leadership to structure the course design initiatives and ID team. Provide technical guidance and project management for contract and 3rd party designers.• Online conferencing administrator – Provide administration and technical support for all vILT workshops held in Zoom, Teams, and GoTo systems, increasing client connection reliability and online workshop stability.

Managed strategy, operations, projects, and budget for enterprise instructional technology systems, SIS and LMS integration, instructional design for online and blended learning, training for effective online course design and delivery, classroom educational technology systems, and media and video services. Highlights:(Leadership and Operations)Advanced fully online and blended/hybrid learning initiatives, with 1000+ students in first fully online program (MEd). Designed and managed 100+ technology enabled classrooms, informal learning spaces, and formal meeting areas.Aligned resources for needs analysis, project implementation, faculty training, online course development and review, videography, and management of technology in 100+ classrooms, labs, conference, boardroom, and event spaces.Collaborated with SIS team to integrate LMS and SIS for workflow and process improvement.(Training and Development)Led development and delivery of scheduled and just-in-time training programs (classroom and online) for effective teaching with technology. Training focused on building community, communication, collaboration, and technical skills for online teaching and learning.(Grants: $5M, $3M) Wrote grant narratives, aligned resources, and directed teams supporting successful multi-year grant initiatives for the School of Education and the School of Nursing. Provided online course development for fully online MEd, faculty training, and flexible classrooms design for deployment of Student Success Centers and Simulation/Advanced Nursing Labs (two Title V PPOHA/Hispanic Serving Institution grants).(Project Highlight: $1M)Worked with institutional leadership, architect, and cross-functional teams for multi-phased planning, programming, and implementation of new STEM building: selected and implemented state-of-the-art active classroom technology for 40+ student huddle rooms, flexible and active learning classrooms, labs, and conference spaces.

Houston, Texas Area

Provided institutional leadership and project management for migration of existing static website to new CMS with full UI/UX and content redesign for responsive and mobile needs. Collaborated with key stakeholders, vendor, and institutional administrators to meet deliverable milestones and complete project requirements.Redesigned layout and reduced content by 40-50% to address flexible user experience and marketing initiatives Led cross-functional committee representing executive and academic leadership for needs analysis, design and developmentProject completed on time while working individually with over 20 institutional constituent groups, cross-functional stakeholders, departments, and vendor

Houston, Texas Area

Managed the instructional technology and online support team for administration of the learning management system (LMS). Provided instructional design services, process improvement, application support, systems integration, and metrics tracking.Developed project management manual for deliverable timelines, stakeholder sign-off, and instructional design guidelines supporting online course development initiatives (title: Online Course Development Handbook) Designed and deployed online courses. Coached and collaborated with teams of faculty SMEs for implementation of courses. Effort resulted in an expansion from 60 sections and 2500 students to 500+ sections and 6000+ students Created and implemented cross-functional communication plan in support of a major project ($600,0000+) upgrading to a distributed and multi-tiered environment and integration with Banner student information system (SIS)

Houston, Texas Area

Provided consulting services including website life-cycle planning and development, graphics design, beta testing, and technical writing. Designed and integrated database-driven websites utilizing cross-platform development toolsProvided web programming, development, and support for the Department of Veterans Affairs Loan Guaranty Division, including updating and restructuring of 90+ Perl scripts connecting to an mSQL database

Master Of Science - Ms, Learning Technologies (Instructional Design And Workforce Leadership Concentration)

Bachelor Of Science - Bs, Psychology

Activities and Societies: Phi Kappa Phi Honor Society