Morgan Friend Email & Phone Number

Des Moines Metropolitan Area

•Serve as staff lead and provide day-to-day management and oversight of grants and programs as assigned.•Grant/program management activities include working with PCA staff, participating health centers, and other stakeholders to establish work plans, monitor performance throughout the year, coordinate and track applications, ensure timelines and deliverables are met, and complete and submit reports as needed.•Work with the Director of Healthcare Programs to develop and implement standard procedures and tools for project management and offer these as a resource to other staff managing smaller grants and programs.•Participate in and support internal continuous improvement projects.•Assist with coordinating, providing content, and facilitating in-person Transformation Collaborative events, which occur quarterly.•Provide content, support, and guidance to IowaHealth+ and Iowa PCA committees and working groups as needed, taking the lead on select committees and work groups as assigned.•Assist with preparing and presenting progress against goals to Boards, Members, Committees, or health center executive teams as directed by the Director of Healthcare Programs.•Perform other duties and projects as assigned.

• Worked alongside producers to manage clients and addressed inquiries on a day-to-day basis in a timely manner• Obtained renewal information from the insured and carried out all policy renewal duties for assigned accounts• Analyzed annual audits, created change requests, and issued renewal policies and entered these transactions to generate billing invoices• Reviewed carrier renewal quotes and ensured proper coverage for clients and their direct line of business• Maintained carrier relationships through effective communication to enhance business relationships

• Supported clients in creating correspondence, including sending final audits, endorsements, and other written communications • Helped to manage accounts by entering client data into Agency Management System and document effectively• Processed and prepared change requests, renewals documents, final audits, and certificates of insurance for clients• Invoiced appropriate transactions for new and renewal policies, audits and endorsements• Provided any other administrative assistance to the account manager, producers & marketing team

• Performed or assisted up to 19 patients per shift with daily living activities, prioritizing patient care needs in a fast-paced environment• Communicated effectively with patients and families to understand and anticipate patient needs• Delivered assigned patient care and treatment as delegated by an RN or supervisor• Made accurate entries to patient health records in compliance with company policies

Cedar Rapids, Iowa Area

• Supervised and monitored a board of up to 35 drivers, making logistical decisions • Worked directly with customers to understand expectations and deliver a high value of customer service• Responsible for the safety and timely movement of freight• Carried out supervisory responsibilities in accordance with the organization’s policies and applicable laws • Analyzed payroll of each driver, driver retention and sufficient operating ratio for maximum profitability

Ames, Iowa

• Provided a world-class customer experience to clients through marketing outreach and advertising • Built relationships with customers and communicated on a daily basis to ensure all needs were met• Presented at various events, clubs and meetings to network and increase brand awareness at Iowa State • Contacted leads directly through email and phone calls to promote Aspen Heights• Created loyalty programs that went above and beyond customer needs and increased customer retention • Directed property tours to prospects and parents on a day-to-day basis

Ames, Ia

• Work alongside managers and supervisors to solve problems across the store• Train new employees in all departments • Work together with other employees to provide new ways to improve customer satisfaction

Bachelor’S Degree, Marketing/French

Activities and Societies: Alpha Kappa Psi, Marketing Club

Bachelor’S Degree, Business Administration And Management, General, 3.0

Study Abroad