Morgan Friend Email & Phone Number

Des Moines Metropolitan Area

• Serve as staff lead and provide day-to-day management and oversight of grants and programs as assigned.
• Grant/program management activities include working with PCA staff, participating health centers, and other stakeholders to establish work plans, monitor performance throughout the year, coordinate and track.
• Work with the Director of Healthcare Programs to develop and implement standard procedures and tools for project management and offer these as a resource to other staff managing smaller grants and programs.
• Participate in and support internal continuous improvement projects.
• Assist with coordinating, providing content, and facilitating in-person Transformation Collaborative events, which occur quarterly.
• Provide content, support, and guidance to IowaHealth+ and Iowa PCA committees and working groups as needed, taking the lead on select committees and work groups as assigned.

• Worked alongside producers to manage clients and addressed inquiries on a day-to-day basis in a timely manner
• Obtained renewal information from the insured and carried out all policy renewal duties for assigned accounts
• Analyzed annual audits, created change requests, and issued renewal policies and entered these transactions to generate billing invoices
• Reviewed carrier renewal quotes and ensured proper coverage for clients and their direct line of business
• Maintained carrier relationships through effective communication to enhance business relationships

• Supported clients in creating correspondence, including sending final audits, endorsements, and other written communications
• Helped to manage accounts by entering client data into Agency Management System and document effectively
• Processed and prepared change requests, renewals documents, final audits, and certificates of insurance for clients
• Invoiced appropriate transactions for new and renewal policies, audits and endorsements
• Provided any other administrative assistance to the account manager, producers & marketing team

• Performed or assisted up to 19 patients per shift with daily living activities, prioritizing patient care needs in a fast-paced environment
• Communicated effectively with patients and families to understand and anticipate patient needs
• Delivered assigned patient care and treatment as delegated by an RN or supervisor
• Made accurate entries to patient health records in compliance with company policies

Cedar Rapids, Iowa Area

• Supervised and monitored a board of up to 35 drivers, making logistical decisions
• Worked directly with customers to understand expectations and deliver a high value of customer service
• Responsible for the safety and timely movement of freight
• Carried out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Analyzed payroll of each driver, driver retention and sufficient operating ratio for maximum profitability

Ames, Iowa

• Provided a world-class customer experience to clients through marketing outreach and advertising
• Built relationships with customers and communicated on a daily basis to ensure all needs were met
• Presented at various events, clubs and meetings to network and increase brand awareness at Iowa State
• Contacted leads directly through email and phone calls to promote Aspen Heights
• Created loyalty programs that went above and beyond customer needs and increased customer retention
• Directed property tours to prospects and parents on a day-to-day basis

Ames, IA

• Work alongside managers and supervisors to solve problems across the store
• Train new employees in all departments
• Work together with other employees to provide new ways to improve customer satisfaction

Bachelor’S Degree, Marketing/French

Activities and Societies: Alpha Kappa Psi, Marketing Club

Bachelor’S Degree, Business Administration And Management, General, 3.0

Study Abroad