Application Analyst
Current● Creates and updates reports using Power BI and SSRS ● Primary analyst that oversees any major issues and updates for the document management software Laserfiche ● Manages and public-facing and many smaller websites of the agency● Works with stakeholders to determine process improvements and needs assessments● Provides Level 3 support and point-of-contact for vendor support ● Trains and provides assistance for Level 1 and 2 support staff ● Develops workflows to automate processes and monitor usage● Identifies and recommends systems changes to agency