Design and development of automatic web and mobile tests.Researching new tools, methods and technological trends to achieve goals and proposing improvements.Establishing and proposing standards for automated tests.Creation of automatic functional tests, performance tests, and integration tests.Reporting to the QA Team Leader about completed and active processes and potential difficulties in their execution.Execution of automatic and manual Test Cases and forms bug reports with all necessary details for analysis and further use.Creation of static documentation tests.Formation and translation of technical specifications into usable Test Cases.Responsive design testing Manual testing.

During 2017 Banca Intesa have start migration of the CORE business to a completely new software platform, DTC is engaged in manual, automation, and integration testing of the data migration and new applications.Involvement on the project: January 2018 - April 2020Responsibilities: Creating test scenarios and test plans, modification of existing tests in line with changes in the functionality of application solutions.API/Web services (SOAP, REST) testing, testing of stored procedures, integration testing, regression testing, performance testing, functional testing, UI testing.Designing, implementing, and executing manual/automated test suites using known test methodologies and tools.Identifying, recording, documenting, and tracking bugs.Forming a bug report with all the necessary details for analysis and further use.Recording results of different types of executed tests in the structured output by using different team collaboration tools.Implementation of the test plan and helping QA Testers to solve the problems of testing software.Organizing the activities of QA Software Testers and communicating with software developers to improve the software.Reporting to QA Manager about performed and active processes, and potential difficulties in their performance.

• Providing support to the clients, field technician and partner companies.• Identifying the problem, analysis, diagnosis and resolution of problems.• Answering to clients and field technician on phone calls, e-mail messages and tickets.• Monitoring of incoming messages and tickets.• Trubleshooting problems using remote controle.• Sending the appropriate team on the field.• Responsibility for the success of solved problems by completing the SLA.• Support 7x24, which includes working weekends and holidays.

• Finished transition on new operation system Windows 7.• Finished replacement ower 1000 computer equipment.• Installing and maintenance of the computer network and equipment (work stations, printers, scanners, switches etc).• Troubleshooting hardware and software malfunctions, regular visits to branches.

• Until 2010 lead of Help Desk team of 15 tecnician in order to provide undistributed opperations of 90 branches) until 2010, Head Office, 4 Regional Centres and ProCredit Leasnig (network of 2200 employees).• After septembar 2010 lead of Help Desk team of 9 technician.• Organized several large projects.- Creating of procedures for IT support deprtmant and the end users.- Moving headqueters to new building – end of 2007.- Planing and executing of replacement ower 1000 computer equipment and 1400 computers.- Planing of transition on new operating system Windows 7.• Part of team for planing and executing of BCP (business continuity plan).• Testing and implementation of new Help Desk application. • Participation in making of branch opening projects (planning, organizing, coordination and control of teams on sites).• Regular communication with suppliers, control of the incoming of equipment, as well as organizing forwarding of equipment to branches throughout the country (Head Office, Regional centres or ProCredit Leasing as needed. • Regular communication with the management of the bank in order to provide undisturbed functioning of their work stations, as well as with Branch Managers and Heads of Departments regarding providing additional equipment.• Regular communication with equipment maintenance and repair companies.• Organizing of providing necessary non banking software. Organization of opening of two Training centres for employees.• Creating procedures for installing new working stations and core and supporting software.• Conducting courses and seminars for new employees of the bank.• Close cooperation with System Department in upgrading network infrastructure, with DBA and with Applications Department in locating and troubleshooting operational software imperfections.

• Coordination of Help Desk teams (5 to 7 Help Desk Officers) in order to provide undisturbed operations of 19 Belgrade region branches (12 branches in the city of Belgrade, 7 in the surrounding area), Head Office, Regional centres and ProCredit Leasing (network of 500 work stations, 50 servers).• Organization of opening of two Training centres for employees.• Maintenance of the base of set and installed IT equipment and IT warehouse (more than 1200 computers in the network, 350 servers, networking equipment, new and old equipment).• Member of the project team in planning and implementing the biggest IT project in ProCredit Bank so far – switching 34 branches, banks Head Office, Regional Centres and ProCredit Leasing ( close to 1000 working stations) between two domains.

• Installing and maintenance of the computer network and equipment (work stations, printers, scanners, switches etc).• Troubleshooting hardware and software malfunctions, regular visits to branches.• Complete equipping of new branches: setting of network infrastructure setting, computer equipment, necessary banking software installation (core and supporting).

• Development, planning and implementation of telecommunications systems projects.• Member of the project team in developing multichannelled devices for military purposes.• Supervision and responsibility for finalizing the project and assembling of devices • Planning and organizing of daily team activities.

• Coordinating technicians on locations and in the service.• Organizing daily activities of teams.