Onboarding candidates and preparing them for the process of exams.Tools being used are Examroom's AI web platform and Mobile app. ,Excel , Share Point, Skype, Teams, Remote Desktop, Outlook. On daily level we were video conferencing with students in order to check their space, introduce them with rules and protocols of exam process and provide moral and technical support before the get connected with their proctors.

Performing middle management role serving as Process Control member of management.Tools being used were Outlook, Web Phone, Service now ticketing system, Teams.One of our tasks were providing information and support to big number of agents in the team.Clients we were providing services to are Fujitsu Siemens and British American Tobacco.We were in charge for resolution of escalated tickets and urgent matters having obligation to email proper members of management within teams assigned to these escalations. Conducting daily meetings which were several during the shift and noting all important topics and tasks into tracker sheets. Following incidents reported over email as urgent matters and making sure they are being resolved on time. Making weekly and daily reports.

Working as agent, monitoring big count of cameras on 10 different locations and companies.Companies were based in Canada and US.Making sure there was no criminal activities during watching hours.In case of some security breach, manager and local police are informed to react, email and call were directed to the client to inform them about critical situations.Following alarm information system and resolving alarms.

Responding to inbound calls. There was approximately 100 calls per shift. Providing information regarding bills and contracts, noting technical issue with Network service and coverage and redirecting ticket to proper teams, Selling new contracts and renewals. Providing information about Mobile carrier services and offers.

Very interesting job. We worked as dispatchers for Addison Lee company that was based in US Tri-state area, New York, New Jersey, Connecticut. Company was later sold to RMA and we were all employees of RMA company instead Addison Lee. Our tasks were processing emails and confirmations, track and trace , making schedules for drivers and assigning rides, making sure all ASAP rides are covered if possible, farming jobs outside the area of coverage. Communicating with drivers over phone and with clients over the phone and email as well.In Addison Lee we were using Aleph app. to process reservations and farm rides and OpenLimo to track ,trace and assign rides. In RMA we moved to Santa Cruz app. for all tasks needed for this job.

Resolving reported technical issues with PC's, thin client's, laser printers, Zebra printers, Motorola Handheld devices, electronic scales. Issues were reported by Walmart store employees over the phone, chat or email.We used to note all incidents to ticketing application Remedy and Service now. For some purposes we used Oracle to note incidents and dispatch technicians on site. I also had chance to face network configuration of switches and routers and to do their basic administration. Team was in charge of hardware issues with Walmart technical equipment. All tickets, incidents that where not under our scope were redirected to adequate software or networking teams until their further resolution.Our team covered all three working shifts and it was available to Walmart stores all the time. Very dynamic and demanding job.