Michael Lang Email & Phone Number

* Utilized instruments such as Cable Locators / Leakage Detector, Volt Ohm Meter's, Signal Level Meters & Modem Analyzers and other system specific tools. * Utilize online diagnostic tools to assist in manual troubleshooting and perform whole house certification checks. * Used a wide variety of hand tools / power tools to assist in installation and repair of in-house cable systems including cable lines, grounding and equipment installation. * Completed all assigned paperwork in a professional and accurate manner to avoid loss of equipment, ensure proper billing and properly close out all work utilizing the correct completion or resolution codes. * Required to promote and sell services to new and existing Customers. * Professional contact and conduct with all customers and the general public was required with all interactions.

* Primarily Provided tier I & 2 desktop support to US Transportation Command workstations ensuring mission readiness for military and civilian logisticians and planners. * Microsoft Exchange 2003/2007/2010 system administration. * Processed over 5,000 IT customer service tickets in a fast paced help desk environment ensuring readiness for 30+ military units and over 15,000 users. * Ensured 100% vulnerability compliance by performing over 10,000 Retina Scans. * Maintained workstations, printers and telephones in working order for over 100 end users ensuring no downtime or lack of productivity. * Managed multiple access databases involving employee evaluations, distribution lists and account management forms.

Business to business sales as a Bellsouth contractor updating and opening new business phone plans.

All facets of retail operations including inventory, budgeting, hiring, point of sale and concessions.

Associate Of Science (A.S.), Information Technology

Associate Of Science (A.S.)