Michael Bowers Email & Phone Number

Grand Forks, North Dakota Area

Beale Afb, California

Processed, patched and joined to domain over 100 laptops for Windows 10 Enterprise migrationmonths ahead of deadline.Installs, upgrades, and maintains computer systems, Operating Systems and software packages.Serves as system administrator of all networks within organization.Installs or removes software packages to include operating systems, office automation, and special purpose software.Determines whether new software is needed or if existing programs can be enhanced.Identifies hardware problems and develops solutions for associated short and long-term effects.Created scripts to speed configuration and pre-deployment of new systems.

California

• Migrated, patched, and configured over 50 laptops to SDC 5.x (Win 10) with 90% complete in a week.• Updated scripts used to perform updates of SpecView and required flight publications, reduced major update time from over 90+ minutes to 30 minutes per system.• Request and install PKI certificates for multiple user and organizational accounts on multiple networks.• Create and manage user and computer network accounts following network security guidance.• Worked with program office to troubleshoot new PFPS update and install process for SDC 5.x (Win 10).• Set file and folder permissions to enable authorized access to validated personnel.

California

• Provided consultation, subject matter expertise, and advice to customer and/or company. • Investigated and resolved significant issues related to network, IT infrastructure, security, and/or software/hardware performance.• Oversaw and troubleshot operation of the LAN/WAN and ensured hardware and network operating software were functioning properly and that operation standards were met via current patching. Managed user network accounts, resets network system passwords, and resolves firewall issues

Beale Afb, Ca

Creation of User Documentation, System OS and Software Loads, Troubleshooting Hardware, Software, and Network Connectivity, Unit level Federal Acquisitions, IT Inventory Hardware and Software Management, Telecomm (Cellular, POTS, VoIP) (TCO/PWCS) Programs, Video Teleconferencing,

Beale Afb, Ca

Supervise and operate communication-computer systems (C-CS) and activities using technical instructions and attention to detail.Troubleshoot system problems by running system diagnostics, isolating faults, determining causes, and recovering from malfunctions due to hardware, software, and network cabling failures.Coordinates with other operators, programmers, system analysts, and functional users concerning resource capability, operations, reports, and system problems.Install, configure, and monitor computer hardware, operating systems, and application software.Assists system users in determining the system hardware, software, and components needed to meet operational requirements, making recommendations for equipment acquisition or replacement.Responsible for protection of over $20 million of Mobile Communications – Computer Systems. Updated technical publications and created database of existing publications. Created computer generated packing lists for mobilizing equipment. Setup and tested mobile network for pre and post deployment. Setup and configured PC systems on network for inspection team.

Orange, Ca

• Lead upgrade of IS training room to a current and stable learning environment for PC Skill Development in preparation for the Authority’s NOS Migration. • Developed several GHOST images and a rapid refresh method for upgraded training room PCs, providing OCTA with the ability to conduct several classes a day with minimal reconfiguration time.• Assisted in the Authority migration of over 550 PCs from Windows 3.1 on a Banyan Vines network to Windows 95 on a Windows NT network by performing hardware/software installs, configurations, testing, and system deployments.• Responsible for daily support of approximately 700 Windows 95/NT desktops and Laptops by performing problem analysis and system troubleshooting.• Install, configure, and test hardware and software for Graphics And MultiMedia (GAMM) Centers. • Performs testing of new HP printers to ensure compatibility with Novell, NT and Unix applications.• Developing digital camera image transfer and conversion system for Field Supervisor Automation Project.• Install, configure and troubleshoot Informix Client-Server tools, including HS Tools, Informix-NewEra, and MetaCube.

Brea, Ca

Primary technician in charge of customer service duties including; in-processed and out-processed warranty repairs for Tandy Warranty Repair Center, providing in person or telephone support for customers, and recommended accessories, parts and upgrades to customers. Performed PC system set-up, checkout, and upgrades, which consisted of installing, configuring and testing video, cache and system memory, modems, CD-ROM drives, hard drives, network cards, sound cards, video cards, SCSI controllers, software and system drivers.

Dyess Afb, Tx

• Assisted in the installation and maintenance of squadron PCs and NetWare network, including cabling, hardware and software configuration. • Assisted in creation of equipment inspection / inventory database and provided user support and instruction for the new computerized records system. • As an Air Force Quality Awareness Instructor trained over 3000 members in less than 6 months. • Supervised over 20 personnel and was responsible for Aircrew Life Support equipment valued at over 3 million dollars.• Trained new shop members in equipment troubleshooting.

Associate Of Applied Sciences (Aas), Information Technology

Expanded my Knowledge of Information Systems Technology

Associate Of Applied Science, Aircrew Life Support

Computer/Information Technology Administration And Management