Operations Manager, Patient Support, Affordability/Hub Svcs.
CurrentProgram Management at ConnectiveRx is the Frontline Support for our clients to their patient support programs. Decisions on changes to existing programs, executing ramp ups and go live of new programs, identifying areas for improvements, resolving unforeseen challenges and ultimately assuring that the patient experience is as positive as possible.Responsible for:Accountable for client service level agreements and key performance indicatorsCoordinate activities and communicate status among various stakeholders – client, client vendors, ConnectiveRx vendors and resources.Build customer confidence and establish an ongoing long-term partnership with the client/brand’s management team and manage client expectations.Ongoing and regular customer contact and support to ensure complete customer satisfaction by adhering to SOP’s, business practices and performance metrics.Resolve client questions/issues on a day-to-day basis.Report project progress, including deliverables, significant milestones, risks and mitigation strategies, to both customers and the management team.Optimizing the implementation process for future projects/programs.Assist with development and modification of documentation as needed and create client report templates.
