Michael Liapis Email & Phone Number

While started as an Integration Executive, I’ve grown into my current role as Integration Manager, where I am providing Level 2 support for software services across the EMEA and APAC markets, with a primary focus on the UK market and its customers. I am responsible for identifying and resolving technical issues, offering detailed guidance through email and MS Teams calls, often using screen-sharing to effectively troubleshoot and ensure successful solutions. Escalated tickets to developers for level 3 software support, providing important troubleshooting information.• Part of an international team.• Supported the integration team with their workload and provided solutions to customers and colleagues alike.• Identified and solved technical issues of high complexity.• Great Prioritization Skills.• Consistently exceeded the KPIs about solving issues.• Accurate and detailed explanations with instructions provided based on the target recipient’s expertise and knowledge.• Liaised with stakeholders at all phases of the Integration Cycle, including Account Managers, Clients, Technical Teams.• Presented and provided status updates to different teams about the Integration Team’s stats.• Nominated 6 times for employee of the week and awarded 3 times.• Employed a meticulous approach to testing, reporting, and providing actionable feedback to relevant stakeholders.• Communicated in both technical and non-technical terms, providing guidance throughout the setup process as well as helping with technical assistance when required.• Developed and managed client relationships, providing support to the Account Management Team.

United Kingdom

I am managing the Marketing for the Poseidon Athens Half Marathon, the third-largest running event in Greece, focusing on social media strategy, advertising, and customer engagement in famous Social Media Platforms: Facebook and Instagram. I also maintained the event's website https://poseidon-athenshalfmarathon.com/en/ and contributed to the creation and testing of a new registration platform using GitHub. My role includes expanding the event's customer base through both online and offline efforts

London Area, United Kingdom

Created new website, including its development and deployment, for the health and pharmaceutical industries.• Used technologies such as Html, CSS (including flexbox CSS3).• Stored code on private Github Repositories.• Used AWS S3 for web hosting.• Responsive Web Design.• Implemented Google Analytics tracking

London, United Kingdom

Managed a portfolio of 13 clients at a marketing agency, overseeing paid Google Search and Shopping campaigns. Responsibilities included creating and setting up ads, executing, optimizing, and reporting on campaign performance weekly and monthly. I also handled daily client communication, delivered presentations, and utilized Google Docs and Analytics for planning and analysis while coordinating with executives to ensure successful campaign outcomes.

London, United Kingdom

As a Digital Marketing Executive, managed the spa's digital presence, including social media platforms (Facebook and Instagram), optimizing images for increased engagement. Handled client list management and marketing lists using CRM software, exporting data to Mailchimp for targeted campaigns. Oversaw the management of the company’s WordPress website, ensuring regular backups and smooth functionality while producing and maintaining customer lists for marketing purposes

London, United Kingdom

As a volunteer Adwords Campaign Manager, I was responsible for overseeing the company's daily PPC campaigns. I conducted keyword research, managed content, and developed tracking strategies. Additionally, I produced KPI reports for management and worked with Google Ads and Analytics to optimize performance.

Managed the Digital Marketing and Web Development sides of the company. I built two websites using HTML, CSS, Bootstrap, and XAMPP while utilizing VPS hosting and implementing Google Analytics tracking. I deployed multiple test websites, experimented with new features, and contributed to the educational growth of colleagues by introducing marketing and web development terminology. Additionally, I made companywide presentations on platforms and websites.

Warrington, United Kingdom

• Managed social media campaigns across blue chip clients such as Fitness First and bet365 on a daily basis.• Produced reports on a weekly/bi-weekly basis for the results produced across accounts and social media platforms, providing actionable insights to the client.• Optimized performance of campaigns running on Social Media.• Google AdWords Certified.

Uk

• Analysis and assessment of Barcelona in Spain as a smart city.• Identified a gap in the area of public safety, especially in traffic accidents.• Identified potential clients, such as the City Council of Barcelona.• Developed a business solution based on a concept of smartphone application for reporting traffic accidents.• Compared and contrasted the smartphone app with traditional ways of report and prevention such as emergency phone calls or CCTVs.• The project was presented to Andrew Hawkins, Worldwide Director, Public Safety SolutionsMicrosoft Corporation.

Greece

• Successfully applied for a placement at NBG, the leading Greek bank for private and corporate customers. I was part of a 6 people team serving approximately 500 customers a day.• Helped customers to adapt to transaction technologies like ATMs allowing approximately 100 people to get served more efficiently without the need to enter the bank.• Actively listened to customers; took the initiative to resolve problems quickly.

Msc, Advanced Marketing Management

Bachelor’S, Degree In Business Administration, 2:1

Activities and Societies: running, swimming