Michael Lloyd Email & Phone Number

Coatesville, Pa, Us

Wilmington, Delaware, United States

- Documenting leads from phone messages and emails into our CRM system - Creating training instruction videos for our CRM system- Following up on leads to see which ones became opportunities- Completing pre-qualification forms for potential customers and general contractors- Ordering and maintaining stock on promo items- Coordinating and assisting with company related events- Assisting and creating in graphics/artwork/video for social media- Bringing my IT skills into a sales and marketing to streamline process efficiently- Providing certificates of insurance to potential customers

Kennett Square, Pennsylvania, United States

- Review system access requests for access to a clinical website- Create and manage user accounts for several state medicaid portals and health information exchange (HIE) websites- Create and manage user accounts for several other clinical and financial applications- Document several processes the position details

Kennett Square, Pa

- Address phone calls and emails from company employees, troubleshooting and resolving issues with computers, network, printers or passwords.- Create tickets for other support departments with expertise in mobile device issues, hardware replacement, and phone administration.- Provide assistance for users via remote desktop application, resolving software and hardware issues including printer mapping, e-mail configuration, and wireless networking.- Coordinate with colleagues to resolve unusual and difficult user issues.- Opened cases for field technicians as necessary, providing accurate and thorough troubleshooting steps and problem description as well as hardware and software information.- Achieved multiple 5-star customer service post-troubleshooting survey scores.

For some side work, I created my own company which I became self employed while still working at Technology Concierges.My duties included tutoring clients with basic computer training such as e-mail, online shopping, games, Facebook, software and hardware installation, uploading pictures, data backup, downloading music, and keyboard shortcuts. In addition, my services also included boosting computer performance, graphic and web page design, and any other tasks that were asked.

Hockessin, De

- Diagnosed and evaluated personal computer issues knowledgeably.- Performed repairs including hard drive installation, operating system reinstallation, virus and malware removal, data recovery and transfer, re-image hard drives and multiple other maintenance and repair duties.- Communicated with customers regarding internet security and virus protection software to prevent future issues.- Collaborated with other technicians to research complicated issues effectively.- Completed service calls, resolving local business and home computer problems.- Developed and recreated company website using multiple web applications.- Handled computer inventory for a local fire company, deploying and maintaining server.- Liaised with physician’s office manager on implementation of new system and upgrades to current systems.

Chadds Ford, Pennsylvania, United States

- Address phone calls and emails from company employees, troubleshooting and resolving issues with computers, network, printers or passwords.- Create tickets for other support departments with expertise in mobile device issues, hardware replacement, and phone administration.- Provide assistance for users via remote desktop application, resolving software and hardware issues including printer mapping, e-mail configuration, and wireless networking.- Coordinate with colleagues to resolve unusual and difficult user issues.- Opened cases for field technicians as necessary, providing accurate and thorough troubleshooting steps and problem description as well as hardware and software information.

Kennett Square, Pa

- Provided exceptional customer service, educating customers on computers, televisions, and other electronics effectively.- Tracked inventory of televisions for sale, display, and store use weekly, stocking overstock items in storage bins.- Implemented training for new employees according to company policies and needs.

Bachelor’S Degree, Information Sciences And Technology, 3.26/4.00

High School