Michael Murphy Email & Phone Number

Chicago, IL, US

• Conducted requirement gathering sessions with client, documented requirements, created Object Model, ERD and solution documentation.
• Strengthened organizational security using roles, profiles, permission sets, and sharing settings.
• Implemented workflow and process automation to track member progress from onboarding to job placement.
• Optimized Salesforce Record Types and Page Layouts for improved user experience.
• Created templates, alerts, validation rules, and flows to address various business needs.
• Built dashboards and reports for real-time monitoring of member progress and program metrics.

Chicago, Illinois, United States

• Delivering IT solutions to clients and supporting existing HCL / Lotus Notes Domino systems.
• Responsible for the design, implementation, deployment, troubleshooting of Lotus Notes client and web-based workflow process approval applications to meet customer business needs.
• Server Migration & Client Controller Project: Automated solution with logging to decommission Lotus Notes mail server, migrating 470 users by updating Person documents. Reconfigured Local Address Book for new server.
• Worked with clients to create application remediation and migration strategy for 500+ Lotus Notes applications.

St Louis, Missouri, United States

• Member of a 2–4-person development team that designed, implemented, and deployed a client intake and sales order processing system for a rapidly growing complex rehab and mobility supplier, operating across 130.
• Implemented a standardized 21-step process for client intake, insurance verification, and order management, resulting in a 300% increase in order throughput, cutting lifecycle time by two-thirds, enhanced client.
• Automated data entry for 155 insurance pre-approval forms, saving 4,000 person-hours annually with a 95% accuracy rate.
• Collaborated with product owners and end users to capture requirements, iterate on features, and collect feedback.
• Implemented a template update and version control process, overseeing weekly updates of 15 production applications for over 500 user desktops.

Chicago, Illinois, United States

• Responsible for the design, implementation, deployment, troubleshooting of Lotus Notes client and web based workflow process approval applications to meet customer business needs.
• Participated in internal proposal and project review meetings.
• Accompanied sales executives in meetings with prospective clients, providing technical direction on engagements and proposals.

Chicago, Illinois, United States

Managed quality assurance testing strategy for integrating multiple existing data repositories into a new data warehouse architecture for Swap derivative contracts, collaborating with a remote team of 10 in Bangalore, India.

Chicago, Illinois, United States

• Led a team of 5 developers in the Corporate Systems Lotus Notes development group, supporting 9 internal Aon business units, handling application development and maintenance requests for 80 applications. Provided.
• Created service request and defect tracking applications to streamline maintenance and support for existing applications. Managed project timelines, allocated resources, conducted requirements analysis, designed.
• Oversaw project timelines, allocated resources, conducted requirements capture and analysis, designed systems, planned workflows, and led process improvement activities.

Chicago, Illinois, United States

• Directed Lotus Notes/Domino consulting practice, managing client relationships and coordinating the activities of 10 consultants at 6-12 client sites.
• Maintained an active role as a senior Lotus Notes/Domino consultant and provided primary support for all Blackwell Consulting Services 30 internal Lotus Notes/Domino applications.
• Provided leadership and technical skill growth for consultants in skill area.
• Implemented standardized development practices, quality assurance, security, code reuse, and Teamstudio code analysis. Created a centralized knowledge repository for code and completed projects.
• Managed client engagements, resource allocation, time sheet and expense approval.
• Conducted performance reviews, employee interviews and recruitment.

• Created an employee portal for Blackwell Consulting Services to consolidate information, improving accessibility for 200 consultants at 50 client sites.
• Worked with clients to create application remediation and migration strategy.
• Designed and developed an application for the Office of Capital Programs at a large university, transforming 25 forms into online PDFs that integrate with Lotus Notes workflow.
• Designed and developed a Lotus Notes application to track consultant contact information and working location.

Dublin, Ireland

• Member of team responsible for localizing Lotus Notes to 14 languages across 4 Unix platforms.
• Responsible for product analysis, localization analysis, generation of test plans, testing localized versions of Lotus Notes.

Bsc. (Hons) Computing & Informations Systems, Information Technology

Ncea Certificate In Computing, Information Technology

Education record