May Love Oniola Email & Phone Number

Ireland

California, United States

Acts as liaison between the client/customer and the company, provides accurate and/or suitable product and/or information to prospective or existing client/customer, responded to prospective or existing client/customer's queries and/or requests, and resolve any concerns that the prospective or existing client/customer might have

Davao, Davao Region, Philippines

Prepares Quality-related daily, weekly and monthly reports;Maintains trackers and databases related to Quality data;Attends and/or facilitates call calibration with Operations, and/or the QA Team;Attends call calibrations with clients;Attends meetings with leaders and/or clients;Attends and provides feedback during Administrative hearings;Facilitates and/or conducts QA Talks and Sales Verification Talks of trainings classes;Conducts daily review/random audit of agent's calls;Reviews and provides feedback regarding client escalations; Currently stands as the POC for the QAs handling NED IP Voice; andOther ad hoc tasks and responsibilities that may be assigned.

Davao, Davao Region, Philippines

Prepared Quality-related daily, weekly and monthly reports;Maintained trackers and databases related to Quality data;Attended and/or facilitates call calibration with Operations, and/or the QA Team;Attended call calibrations with clients;Attended meetings with leaders and/or clients;Attended and provided feedback during Administrative hearings;Facilitated and/or conducted QA Talks and Sales Verification Talks of trainings classes;Conducted daily review/random audit of agent's calls;Reviewed and provided feedback regarding client escalations; Acted as the POC for the QAs handling NED IP Voice; andOther ad hoc tasks and responsibilities that were assigned

Davao, Davao Region, Philippines

1. Ensured that the TSR/sales of each agent is compliant with client-based guidelines;2. Submitted report of compliant sales calls;3. Assisted in QA tasks, such as providing DSAT Analysis, escalation feedback, regular review/auditing of agents' calls, and review/auditing of nesting calls;4. Conducted Sales Verification (SV) talks to training classes; 5. Reviewed client escalations pertaining to an agent's sale/s; and6. Other ad hoc activities that were assigned.

Davao, Davao Region, Philippines

1. Handled incoming and outgoing calls from/to Comcast customers in the North East Division (USA);2. Handled account inquiries, customer complaints, and support issues; 3. Identified customer's needs, answers questions, and provides solutions to account-related issues;4. Up-selling of products and services, when possible; and5. Built sustainable customer relationship.

Davao, Davao Region, Philippines

1. Oversaw and administered the day-to-day activities of the office; develops policies, procedures, and systems which ensure productive and efficient office operation.2. Provided assistance and support to the head office in problem-solving, project-planning and management, and development and execution of stated goals and objectives.3. Supervised the work of employees in supporting roles, including assigning workload and monitoring employee performance.4. Performed research and analysis on specific issues, as required, and independently prepares non-routine letters and/or reports, which may be highly sensitive and confidential in nature.5. Served as the primary point of administrative contact and liaison with other offices, individuals, and institutions on operational and programmatic matters concerning the Office.6. Organized and facilitated meetings, conferences, and other special events; coordinates and attends committee meetings, and participates in committee discussions, as appropriate.7. Coordinated the disposition and/or resolution of individual problems and disputes involving faculty, staff, students, and/or members of the general public, as they arise.8. Oversaw the operation of office accounts, and plans and monitored expenditures; as Copyright @ 2021 JobStreet.comappropriate, developed and/or coordinated budgets for the office and associated accounts.9. Provided and/or oversaw provision of staff support to the office, to include handling walk-up and phone interactions, maintained calendars and travel arrangements, screened, analyzed, and responded to incoming correspondence, handled day-to-day problems and situations, and provision of secretarial support.10. Acted as procurement in charge (preparation of documents, purchase of goods and services, as requested by the head and field offices).11. Performed miscellaneous job-related duties as assigned

Davao, Davao Region, Philippines

1. Prepared memoranda, reports and other communication for the approval (signature) of the Division Manager2. Received and processed communications addressed to the Division Manager from the different divisions, the Office of the President and the General Manager, and other communications from companies doing business with the Supermarket and vice-versa.3. Monitored manpower needs against the manpower inventory, and prepare manpower requisition for the approval of the Division Manager.4. Facilitated the hiring, appointment, promotion, transfer, termination and extension of contract of employees. Facilitate personnel orientation and other Human Resources development program for employees. 5. Formulated and recommended rules and regulations on personnel specific to the Division and in accordance with the general policies of the company;6. Provided guidance and motivation to employees to meet objectives through personal example and effective communication, and acted as the pacifier/equalizer in case of employee disputes;7. Accomplished and submitted SSS documents, BIR forms, DOLE reports, NSO quarterly surveys;8. Facilitated the annual renewal of Certification from CENRO, the renewal of City Health IDs of company-hired employees, including the scheduling of physical exam and laboratory tests, and the annual renewal of Occupational Permits and issuance of new Cedulas of company-hired employees;9. Attend Pag-IBIG forum (for updates on circulars) if Payroll Clerk is not available;10. Coordinated requests for Overtime and Rest Day Work with department/section heads;11. Counter-checked the employees’ total number of hours work based on the DTR, using the request forms that were previously submitted, and prepared the DTRs of Office Personnel, including that of the Level 5 and above;12. Supervision of the timekeeper, utility/messenger; and13. Performed other duties and responsibilities as may be assign by the Division Manager

Tagum, Davao Region, Philippines

1. In charge with the daily sales and collection of postage stamps; 2. Prepared reimbursement and liquidation reports; 3. Prepared payroll for personnel salaries, administrative expenses, conditional cash transfer (CCT) payouts and others; 4. Prepared and updated reports as requested by the Postmaster; and 5. Other tasks delegated by the Postmaster

Davao, Davao Region, Philippines

1. Conducted field assessment of potential school beneficiaries in Maguindanao, North Cotabato, South Cotabato, Cotabato City, Sarangani, General Santos City, and Sultan Kudarat, and assisted the Parent-TeacherAssociations (PTAs) in identifying possible income-generating projects as a means to raise their counterpart for the Education Matching Grant Project (EMGP);2. Drafted grant proposals of potential school beneficiaries for USAID’s approval;3. Facilitated the implementation of approved Education Matching Grant Projects (i.e: meeting/consultation with the PTA and school Administration, etc.) and the validation of the PTAs’ counterpart;4. Facilitated the completion of grants in Central Mindanao, which includes the delivery of the Program’s counterpart, and the drafting of post-activity reports, and, later, the monitoring of the grants;5. Managed the EMG database, which contains the details of each school, the status of grants, and other information pertaining to the EMG Project;6. Provided technical knowledge regarding the procurement of certain EMG items;7. Provided technical and logistical assistance during events concerning the EMG Project (e.g: assistance to TS Sendong-affectedschools in Iligan City in February 2012); and8. Other tasks delegated by the EMG Team Leader and the Program Manager.

Davao, Davao Region, Philippines

1. Provided technical and logistical support to the EMGP Team Leader and Area Coordinators regarding the efficient implementation of the Education Matching Grant Project (EMGP);2. Monitored the status of EMG projects, including the approval of grants, filing of the school profile, submission of the school’s proof of counterpart, and the procurement and delivery of the Project’s items;3. Managed the EMG database, which contained the details of each school, the status of grants, and other information pertaining to the EMG Project (during the beginning of the Project, I was given free reign to design the EMG Project’s database. This is the Status Matrix Copyright @ 2021 JobStreet.comthat the Project is currently using and relies on for most, if not all, of the data and reports regarding the Project’s activities);4. Prepared procurement-related documents (i.e: Procurement Requests (PRs), Summary of Purchases, Requests for Payments (RFPs), and facilitated the submission and approval of these same documents;5. Provided technical and logistical assistance during events concerning the EMG Project (e.g: Book Sorting and Distribution to various schools, 20082010);6. Filed and compiled documents related to the EMG project; and other tasks delegated by the EMG Team Leader and the Program Manager.

Davao, Davao Region, Philippines

1. Provided administrative assistance to the EMGP Team Leader and Area Coordinators regarding the efficient implementation of the Education Awareness and Support Effort Project (EASE);2. Facilitated the submission and approval of staff travel-related documents (i.e: Travel Authorization, Cash Advances, Expense Reports, etc.);3. Monitored the status of EMG projects, including the approval of grants, filing of the school profile, submission of the school’s proof of counterpart, and the procurement and delivery of the Program’s items;4. Managed the EASE database, which contains the details of each school, the status of grants, and other information pertaining to the EMG Project;5. Prepared procurement-related documents (i.e: Procurement Requests (PRs), Summary of Purchases, Requests for Payments (RFPs), and facilitated the prompt submission and approval of these same documents;6. Provided technical and logistical assistance during events concerning the EMG Project; and7. Filed and compiled documents related to the EASE project; and other tasks delegated by the EASE Team Leader and the Program Manager.

Davao, Davao Region, Philippines

1. conducted research on electronic books (ebooks) and provided a list of websites/pages that offered shareware or freeware ebooks, as well as an in-depth research on the advantages and disadvantages of using electronic books in schools, the sustainability of the project once it is implemented, and the copyright laws as they apply to ebooks;2. prepared a list of shareware or freeware ebooks, background of the ebook providers/ vendors, the price range of ebooks, and the topics that are most available in the Internet, as well as information regarding ebook clubs (registration, payments, membership "perks," etc.); and3. assisted in the preparation of an ebookCD (containing freeware/shareware ebooksonly) that will be provided to selected EMG schools. Each school was monitored to gather data on the effectiveness of this media in the learning process of the students

Davao, Davao Region, Philippines

1. prepared data matrices containing status reports, cost-sharing reports and post-activityreports of the recipient schools of the Program;2. updated information (contact details, school profile, etc) of each EASE recipient school; and3. filed and compiled documents related to the EASE project; and other tasks delegated by the EASE Team Leader and the Program Manager