Michael Schiele Email & Phone Number

Dallas/Fort Worth Area

Support 700+ primarily remote employees with software installations and troubleshooting, password resets, account unlocks and security permissions. Deploy and manage Windows 10 and 11 laptop computers, Macbook Pro computers, monitors and all accessories shipped directly to the users home. Work with end users to connect, utilize or troubleshoot company equipment. Also support periodic in-office meetings and events as needed, including video conferencing requirements, meeting space configurations, presentation and connectivity.Administrator for Office 365 including account creations, group management, license and application assignments and troubleshooting.Administrator for Microsoft Azure AD including account management, group management, application licensing and provisioning and user management.Administrator for Microsoft Intune including configuration of policies, hardware enrollment and deployment testing.Tableau Online Administrator including new account creation, license assignment and management, group assignments and workbook access management.JAMF Mac management Administrator including policy creation and deployment to Macs for software installation and updates, security policy distribution and inventory management.Absolute Security Administrator including remote lock and securing of computers through pre-installed agents, unlocking of recovered assets and asset tracking.

Orix Usa Corp

Assist 300 local employees and several remote offices with all technical requests and issues. Including new equipment, software installs, virus removal, Office 2010 and 2013 troubleshooting, Bloomberg Professional install, configuration and troubleshooting, Microsoft SCCM experience, Active Directory operations(including creation/deletion of users, updating user information, deleting PC instances, moving PCs to proper OUs)Management and oversight of Blackberry Enterprise Server 5.0.3.31 and 10.1.3.7. This includes all updates, troubleshooting and maintenance. Experience with Blackberry logs and services.Management, maintenance, updating and installation of Citrix XenMobile Device Management (includes the addition, removal and management of iphones, androids and windows phones, security policies, WIFI profiles, package deployment, Active Directory groups and troubleshooting) Advanced knowledge of iOS and Android mobile devices and corporate enrollment processes.Cisco Unified CM Administration experience. Added new users, configured new phones, edited speed dials and sidecar entries. Experience with Cisco 7945, 7965, 7975 handsets. Cisco Unity Connection Administration experience. Created new voicemails, reset passwords, set email forwarding settings and other personal settings. End user support. This includes answering phones, both during work hours and after-hours on-call rotation. Created tickets for user issues and triaged accordingly. Assigned tickets to other colleagues as needed. Took care of all application install requests and updates for users.Was responsible for offices moves. This includes all IT equipment and cabling and patching data ports into new locations. Also includes weekend and after-hours work for office reorganization project. Have assisted in moving an entire floor of users to a newly renovated floor.Experience with Tandberg, Crestron and Polycom video conferencing systems.

Dallas, Tx

I was responsible for the creation and editing of 10-30 second "wrappers" for the beginning and end of online automobile videos. These wrappers including the usage of stock footage, custom recorded voice overs and background music. Adobe After Effects CS4 was the primary video composition tool. At the peak of production i was creating 15-20 pairs of wrappers per day.