Marcus Luke Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

(Continuing from Service Operations Engineer role at Salmat/VeCommerce due to buyout)* Cyber Security - Assisted in documentation and implement corrective actions in Level 4 PCI DSS compliance audit of AWS hosted solutionOperational Resource Migrations to AWS:* Migration of large data sets and internally hosted VMs to AWS S3 and EC2* Establish new software source code and dependency repository (Subversion and Nexus) in AWS EC2 and migration all associated data

Melbourne, Victoria, Australia

(Continuing from Service Operations Engineer role at VeCommerce due to merger)* Project ManagementNSW Police: Nuance Software Upgrade – May 2017 to Sep 2017Project Managed, Architected, Designed Implementation method, Communicated with stakeholders and software developers, Tested and Performed the upgrade of Nuance software ensuring smooth transition and uninterrupted operation of Production systems* DevOpsAnnouncement Message History Compiler – Jan 2017Used to collate and compile a change log of announcement message settings to help answer questions regarding historical changes made to announcement messages in an IVR* DevOpsSSL Certificate and FlexLM License Check-n-Alert Software Utility – Oct 2015 to Dec 2015To reduce high severity and impact outages due to expiring SSL certificates or licenses, this utility was designed and implemented to send e-mail alerts whenever said files were approaching their expiry dates* Project Implementation and TestingNAB SmartTalk Migration to Cisco Unified Computing System Platform – Aug 2015Install, configure, testing and commissioning of 9 new SmartTalk Application and Reporting servers

Melbourne, Victoria, Australia

Main Tasks:Perform ITIL Servicedesk function - Incident and Problem investigation and resolution, after hours support as per roster, perform White box/Black box testing, remotely monitor and proactively maintain servers/services at client sites, assist in project delivery and implementation* Solution Architect and Project ImplementationRe-Architect and Implement Telephony Survey Solution (VeSurvey) – Aug 2014Liaise with internal telephony and network subject matter experts to re-architect and subsequently implement client-server architecture for Telephone Survey solution (VeSurvey) GUI for client access* Solution Architect, Project Implementation and TestingNAB SmartTalk Migration to use new Virtual Contact Centre environment – Dec 2011 to Jan 2012)Worked to Install, Configure, Integrate and Commission four GVP servers in Test and Production environments that are part of NAB’s multi-million dollar Virtual Contact Centre Project using Genesys Framework amid a heated and highly political environment within a high profile project* Project Implementation and TestingImplemented Voice Biometrics System in Hong Kong Housing Authority – April 2010Successfully utilised linguistic abilities combined with cultural understanding to assist in final implementation of an overseas voice biometric system* Operational ImprovementSupport Engineer Hardware Refresh – Oct 2008Demonstrated the technical and commercial need to provide support engineers with new laptops due to software conflicts stemming from installation of multiple VPN client software* Project Implementation and TestingImplemented Telephone Survey solution [VeSurvey] – March 2008Liaise with telephony platform and software subject matter expert to implement and integrate Telephone Survey solution (VeSurvey) into customer environment

Bayswater, Victoria, Australia

Main tasks:Helpdesk, PC/Server builds and troubleshooting, System, Network and Active Directory Administration* Operational ImprovementChange of PC Vendor – Apr 2006Convinced senior management to procure PCs with service level agreement from a reputable supplier through reduced PC support costs* System/Network Administration and Project ImplementationStrategic Insourcing, Active Directory Creation and Monitoring – Nov 2005Assisted with insourcing efforts, established internal technical help desk, established and maintained a corporate Active Directory and Exchange infrastructure

Chemnitz, Saxony, Germany

• Lived and worked in Chemnitz, Germany for six-months after participating in a student-exchange program• Able to live in Germany with no prior knowledge of German Language• Completed database and webpage designs to form the core of their new custom-built customer relationship management system• Using PHP, customised 3rd-party open source e-mail filtering software with successful integration into existing web-mail system• Implemented additional features to internal accounting tools using PHP and MySQL database

Oakleigh, Victoria, Australia

• Create and perform manual, ‘black-box’ software testing of procurement system using JSP and Oracle database• Log and publish bug reports after each test cycle• On-time completion of inter-carrier software testing with Telstra• Resolved inconsistent software test data sent from Telstra before scheduled sending date with minimal disruption to remaining software testing schedule• Implementation using Windows Server 2003 with firewall configuration using open-source software packages (IPTables and Firewall Builder)• Wrote user, operational and installation guides and network documentation• Provide over-the-phone application training and support

Parkville, Victoria, Australia

• Create, design, implement and test session management component of a web application using a proprietary Java-based agent-oriented programming language within a student team

South Melbourne, Victoria, Australia

• Catalogue, maintain, repair or upgrade large and varied collection of Sun equipment for loan• Assign, prepare and arrange shipping of computer equipment to clients• Provide basic support and logging of support calls• Liaise with pre-sales and system support staff• Documentation of private network used for demonstrations• Ensure the safe arrival of all loan equipment and shelving equipment for office relocation• Created a temporary server to provide automated installation of Solaris Operating Environment immediately after office relocation event

Graduate Diploma, Computer And Information Systems Security/Information Assurance

Studies relating to Information Security, Information Assurance, White Hat Hacking, Cryptography and Cryptographic Algorithms, Biometrics.

Certificate Iii And Iv, Chinese (Mandarin)

Bachelor, Applied Science (Software Engineering)

Studies relating to programming, software development and testing, software development life cycle