Marcus Luke Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

(Continuing from Service Operations Engineer role at Salmat/VeCommerce due to buyout)* Cyber Security - Assisted in documentation and implement corrective actions in Level 4 PCI DSS compliance audit of AWS hosted solutionOperational Resource Migrations to AWS:* Migration of large data sets and internally hosted VMs to AWS S3 and EC2* Establish new software.

Melbourne, Victoria, Australia

(Continuing from Service Operations Engineer role at VeCommerce due to merger)* Project ManagementNSW Police: Nuance Software Upgrade – May 2017 to Sep 2017Project Managed, Architected, Designed Implementation method, Communicated with stakeholders and software developers, Tested and Performed the upgrade of Nuance software ensuring smooth transition and.

Melbourne, Victoria, Australia

Main Tasks:Perform ITIL Servicedesk function - Incident and Problem investigation and resolution, after hours support as per roster, perform White box/Black box testing, remotely monitor and proactively maintain servers/services at client sites, assist in project delivery and implementation* Solution Architect and Project ImplementationRe-Architect and.

Bayswater, Victoria, Australia

Main tasks:Helpdesk, PC/Server builds and troubleshooting, System, Network and Active Directory Administration* Operational ImprovementChange of PC Vendor – Apr 2006Convinced senior management to procure PCs with service level agreement from a reputable supplier through reduced PC support costs* System/Network Administration and Project.

Chemnitz, Saxony, Germany

• Lived and worked in Chemnitz, Germany for six-months after participating in a student-exchange program
• Able to live in Germany with no prior knowledge of German Language
• Completed database and webpage designs to form the core of their new custom-built customer relationship management system
• Using PHP, customised 3rd-party open source e-mail filtering software with successful integration into existing web-mail system
• Implemented additional features to internal accounting tools using PHP and MySQL database

Oakleigh, Victoria, Australia

• Create and perform manual, ‘black-box’ software testing of procurement system using JSP and Oracle database
• Log and publish bug reports after each test cycle
• On-time completion of inter-carrier software testing with Telstra
• Resolved inconsistent software test data sent from Telstra before scheduled sending date with minimal disruption to remaining software testing schedule
• Implementation using Windows Server 2003 with firewall configuration using open-source software packages (IPTables and Firewall Builder)
• Wrote user, operational and installation guides and network documentation

Parkville, Victoria, Australia

• Create, design, implement and test session management component of a web application using a proprietary Java-based agent-oriented programming language within a student team

South Melbourne, Victoria, Australia

• Catalogue, maintain, repair or upgrade large and varied collection of Sun equipment for loan
• Assign, prepare and arrange shipping of computer equipment to clients
• Provide basic support and logging of support calls
• Liaise with pre-sales and system support staff
• Documentation of private network used for demonstrations
• Ensure the safe arrival of all loan equipment and shelving equipment for office relocation

Graduate Diploma, Computer And Information Systems Security/Information Assurance

Studies relating to Information Security, Information Assurance, White Hat Hacking, Cryptography and Cryptographic Algorithms, Biometrics.

Certificate Iii And Iv, Chinese (Mandarin)

Bachelor, Applied Science (Software Engineering)

Studies relating to programming, software development and testing, software development life cycle