• Participated in CORE system upgrade from Version 10 to Version 11.• Participated with Business reports team in coding the reports on the new system (Web Logic) using Java.• Participated with DBA to setup a DB on UAT server.• Partnered with vendors and suppliers to effectively manage and budget in inventory.

• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.• Conducted performance reviews each quarter, offering praise and recommendations for improvement.• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.• Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.• Implemented policies and standard operating procedures for continuous improvement.

• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.• Maintained accurate and current customer account data with manual forms processing and digital information updates.• Adhered to company policies and scripts to consistently achieve call-time and quality standards.• Contributed to company achieving and holding industry-leading customer service ratings.• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

• Site Content Management• Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.• Collaborated with marketing department to determine organizational need and design pages to meet goals.• Provided front-end website development using WordPress framework.• Conducted testing and review of website design for responsiveness, clarity and effectiveness.• Employed search engine optimization tactics to increase reach of targeted audience.