Manuel Martinez Email & Phone Number

Manuel Martinez is a Student at City University of New York-Herbert H. Lehman College at The New York Public Library. He possess expertise in library management, customer service. He is proficient in English.

Listed skills include Library Management and Customer Service.

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  Library Manager

  The New York Public Library

  Oct 2013 - Present - Bronx, New York

  • Manage the day-to-day operations of the branch including information, circulation, outreach, and programming services.• Has overall responsibility for branch appearance and layout, the procurement of furniture and supplies, and the branch’s operational budget.• Develops and implements strategies to enhance the onsite user experience, including using statistics and metrics to tailor services to meet local community needs and drive circulation and attendance.• Builds partnerships with local businesses, community organizations, elected officials and community leaders to further strengthen the branch’s relationship with their diverse community.• Partners with programming units to develop and facilitate innovative programs for the community’s diverse patron base.• Maintains and updates the Library’s collection profile, including merchandising the material and communicating collection needs to the Collection Development team.• Focuses overall effort on providing exceptional customer service, including rallying the Branch Library team around this goal and resolving patron complaints as needed.• Collaborate with Library Network Manager and other departments to improve the quality and variety of branch library services, ensure that the site is well maintained and that technology is operational.• Serves as the hiring manager for the site and is responsible for the ongoing development, evaluation, training, and discipline of staff in accordance with Library policies.• Stays current in public library matters through professional development, involvement in professional organizations, interlibrary organizations, and attending professional meetings, conferences or workshops.