Matt Moore Email & Phone Number

Chattanooga, Tennessee Area

Create billing statements by compiling multiple reports, proof, and approve for distribution to customers. Create reports and record financial information daily and weekly for multiple areas of business. Create and send late notices daily. Assist customer service with fiber optic billing issues as needed. Approve new accounts, assign new customers to billing cycles, and review any account change for billing accuracy.

Chattanooga, Tennessee Area

Responsibilities include: resolving customer billing and service issues, close sales of fiber optic and electric services, report outages and log instances from customers, and train on new products and procedures, and provide basic level technical support for our customers.

Knoxville, Tn

Manage new projects on an enterprise level from vendor vetting to implementation.Research and recommend new innovative product offerings in the mobile and interactive venues.Manage vendor relations and communication.Create online product business models and create sales performance standards.Participate in online product user testing sessions.Coordinate training for new products and processes.Manage vendor relationships after product implementation.Analyze business metrics with the business intelligence team and compare our product performance to industry standards.Troubleshoot technical issues involving online products.

Identify and reserve cycles from participating groups including development and user experience resources.• Create project plans on an enterprise level before launching new products along with communicating progress and any changesthat occur.• Communicate progress updates to Senior Management as well as developers, design & user experiencegroup, business intelligence group, and ad serving team.• Train sales and operation groups on new products and product updates.• Manage vendor relationships during and post launch of new / existing products.• Vendor and software experience includes: Zillow.com, Google SEM, Salesforce, Gabriels, BaseCamp,Monster.com, PBS, Avaya, and e-mail marketing platforms.• Assist with troubleshooting technical issues.• Analyze web metrics for product performance for trending purposes compared to industry standards.

Manage recruitment, private party, and legal advertising staff as well as Classified customer service team.Ensure high level of customer service using remote and side-by-side call monitoring.Evaluate metrics such as ad counts, active advertisers, & industry trends to develop future marketing strategies.Forecast call volume to keep staffing at the appropriate levels.Create an atmosphere that rewards teamwork and productivity.Manage vendor partnerships.Develop new business relationships by reviewing new product offerings and making recommendations to senior management.Recruit, hire, and train new staff members.Create programs to grow active ad and advertiser counts.

Manages retail operations and in store marketing for Chattanooga location.Keep track of inventory and consolidate where necessary.Keep store OSHA compliant.Manage floor employees as needed.Track and resolve all security issues.

Manage the monthly budget and staff in a call center environment.• Maintain a minimum profit margin of a pre-set percentage.• Establish new contracts within the Chattanooga area to increase revenue.• Track off site shipping of disaster recovery back up medium.• Manage the vendor relationship for off-site bar coding and data transportation services.• Train technicians on new hardware, processes, and support.• Resolve any client issues.

Manage a staff of over twenty inbound call center sales and customer service team members.• Maintain acceptable service levels within the inbound call center.• Resolution of escalated customer needs/issues.• Coach and develop sales and customer service skills to exceed client expectations.• Conduct performance appraisals on direct reports.

Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services, 3.2

Graduation is complete and I’m excited about my future.

2 Year Certificate, Electronics

I transferred from Tennessee Technology Center in Athens, Tn and finished ahead of schedule.