Matthew Mitchell Email & Phone Number

Vancouver, Canada Area

- Manage Dev QA, UAT and Production Linux server environments / network (Debian, CentOS, Cisco)- Provide desktop support for the team in the Vancouver office- Manage virtualisation using KVM and XCP-NG using Xen Orchestra- Monitor servers using cacti, LibreNMS, nagios, grafana, zabbix- Manage application load balancing using NGINX- Provisioning Linux servers (Preseed, SaltStack, XCP-NG)- Manage Users ( LDAP, Kerberos, Google Admin)- Manage the office and remote VOIP phones using Asterisk- Setting up apps and services as needed (redis, squid, docker, airflow)- Rack / Install new hardware - Create and maintain salt states for server management and automation using SaltStack

Vancouver

- Handled escalated issues from Level 1 support through the JIRA ticketing platform. (We switched in 2016 from the RT system)- Work a lot with Bash as our servers are Linux based- Create small shell scripts for processing high amounts of data- I work with 4 different Oracle databases and use SQL often for Data Quality Issues- Check logs on the back end to find issues with our services- Directly work with our data providers and internal departments when needed

Vancouver

- Answered client phone calls and assisted them with trouble shooting an issue they may be having- Answered client emails with any questions or concerns they may have had- Worked with a ticketing software known as RT- Learned a lot about the stock markets (how things works, terminology, etc.)- Provided high level of customer service through my phone calls and emails

- Worked in a retail first environment which required me to sell technical products to the consumer- As the technician I worked with all computer related issues that customers had with their computers- The list of technical things that I had to do for people included but not limited to (setting up new computers, troubleshooting and resolving both hardware and software issues, imaging of computers)- The job required high amount of customer service- Trained a lot of people from within the company (people from different locations)- Created procedures on how things needed to be done which was then a standard for a lot of stores in our district

Applied Software Development, Computer Programming, Completed With Distinction

Education record