Mohammad Ali Tabasi Email & Phone Number

Dulles, Virginia, United States

• Respond to users via phone and e-mail communications to resolve functional software issues for a user base of 600 employees
• Perform user-account maintenance tasks (i.e. password resets, account updates, etc.)
• Receive, diagnose, and report software issues to Unison’s Internal Support Team
• Maintain and provide input into project status reports in a timely manner
• Participate in User Acceptance Testing (UAT) and Regression testing efforts
• Diagnose various system issues occurring between a contract writing tool, an Oracle-based financial system, and a Federal Reporting Tool (FPDS) in accordance with Service Level Agreement key performance indicators

Dekalb, IL

• Conducted research, gathered information from multiple sources and presented results.
• Work with the IT and marketing team to develop and implement effective SEO strategies.
• Performed in-depth competitor reviews to check competitor activities with ad placement and keyword use.

Washington DC-Baltimore Area

• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Operated forklifts to transfer inventory to and from target destinations.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Maintained accurate inventory records to provide data for use in audits and completion of order requests

Baltimore City County, Maryland, United States

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Implemented training program for front-of-house staff to maintain high standards of the customer relationship.
• Initiated customer interaction and engagement through prospecting efforts.

Bachelor'S Degree, Management Information Systems

Education record