Mohammad Ali Tabasi Email & Phone Number

Dulles, Virginia, United States

• Respond to users via phone and e-mail communications to resolve functional software issues for a user base of 600 employees• Perform user-account maintenance tasks (i.e. password resets, account updates, etc.)• Receive, diagnose, and report software issues to Unison’s Internal Support Team• Maintain and provide input into project status reports in a timely manner• Participate in User Acceptance Testing (UAT) and Regression testing efforts• Diagnose various system issues occurring between a contract writing tool, an Oracle-based financial system, and a Federal Reporting Tool (FPDS) in accordance with Service Level Agreement key performance indicators• Generate SQL queries as part of general software troubleshooting

Dekalb, Il

• Conducted research, gathered information from multiple sources and presented results.• Work with the IT and marketing team to develop and implement effective SEO strategies.• Performed in-depth competitor reviews to check competitor activities with ad placement and keyword use.

Washington Dc-Baltimore Area

• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.• Operated forklifts to transfer inventory to and from target destinations.• Shipped material and performed boxing, packing, labeling, and preparation of related documents.• Maintained accurate inventory records to provide data for use in audits and completion of order requests

Baltimore City County, Maryland, United States

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.• Implemented training program for front-of-house staff to maintain high standards of the customer relationship.• Initiated customer interaction and engagement through prospecting efforts.

Bachelor'S Degree, Management Information Systems

Education record