Mo Hoque Email & Phone Number

United Kingdom

• Managing and maintaining the standards of work on the team.• Co-ordinating with Risk in relation to any problems that the team are experiencing while doing their job.• Attending calls on how to build the business, understanding and absorbing on how this will affect the business as well as the team.• Ensuring that appropriate resources is available to execute the task day by day.• Dealing with any issues at arises in the team, and making fair decision on the result.• Making sure the team is aware that I can help and support with everything that the team manager would normally do.• Making sure that all appropriate spreadsheets that need sending and updating are done in a timely manner so it does not affect those that need the information on time.• Able to do tasks for my operational manager, as well as doing day to day tasks, making sure everything is to a high standard. • Covering my Manager on WFH and Holidays, able to just fit in and take off from where it’s been left, go to resource and fit in and not feel uncomfortable.• BA HONS Business Management (Human Resources Management) (Achieved in 2015)• Business HND (Achieved in 2014)

United Kingdom

• Support the administration and maintenance of project delivery of AQCU/BAQCU.• Provide coaching to new users of project delivery tooling. • Collaborate with scrum and project teams to collate continuous improvement ideas for tooling and process. • MI production. • Create and maintain process documents. • Demonstrates TSB behaviors whilst carrying out all aspects of role. • Manages self to ensure adherence to TSB risk and compliance policies and relevant external regulatory frameworks. • Contributes to the design, development and specification of new or revised processes, procedures and systems. • Supports change in order to achieve continuous improvement.

United Kingdom

• Supporting Team Manager while on holiday, I have stepped in and shown my leadership skills• Resolve customer complaint at first point of contact wherever possible, or escalate when needed• Adhere to all regulatory and procedural requirements, taking responsibility for keeping up to date with any changes and updates• Minimize operational loses as a result of errors• Contribute to continuous operational service improvements by recording customer demands• Contribute to building an effective business area by providing appropriate feedback to peers, line manager and leadership team• Solving problems with own initiative wherever possible• Working to excel in set customer service targets• Support and assist customer in gaining the best experience in the banking sector, through the values of TSB.• Updating spreadsheets an workflow in order to maintain sufficient flow on a daily base to meet required standards and business needs• Supporting branches with queries and complaints• Quality checking processes ensuring policy and procedures are correct which represent the outcome of personal banking and operational expertise.

United Kingdom

• Manage the restaurant in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profit.• Ensure all employees are provided with the appropriate training and resources to perform their duties safely.• The Restaurant General Manager has the responsibility and authority for safety over contractors, customers and other visitors when on company property.• Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.• Ensure that controls and procedures are implemented on each shift under their control to protect the security of employees and company funds.• Coordinate the effective recruitment and selection of team members using company systems.• Forecast and schedule management and team member labour within budget. Ensure tasks are only undertaken by those employees certified to perform them.• Train and develop team members to meet the standards of performance required. Monitor performance and implement corrective action where required.

United Kingdom

• Opening and closing of store (key holder)• Hitting sales targets• Maintain stock levels• Ordering stock• Doing the Rota• Recruitment of new staff• Delivery every Friday at 5.30am• Refunds and exchanges• Updating promotions• Providing customers with product knowledge• Back office duties, safe count, and sales entries daily.