Moaaz Khan Email & Phone Number

Lahore, Punjab, Pakistan

Lahore, Punjab, Pakistan

• Oversee efficiency of operational processes• Participate in strategic planning and goal-setting for various business functions, including IT and customer support• Analyze business requirements and customer needs• Research methods to improve operations and reduce costs• Monitor and report on department performance• Supervise and train employees• Provide administrative support (e.g. updating inventory)• Ensure compliance with company policies and regulations

• Respond to customer queries in a timely and accurate way, via phone, email or chat• Identify customer needs and help customers use specific features• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)• Update our internal databases with information about technical issues and useful discussions with customers• Monitor customer complaints on social media and reach out to provide assistance• Share feature requests and effective workarounds with team members• Inform customers about new features and functionalities• Follow up with customers to ensure their technical issues are resolved• Gather customer feedback and share with our Product, Sales and Marketing teams• Assist in training junior Customer Support Representatives

• Research industry-related topics (combining online sources, interviews and studies)• Write clear marketing copy to promote our products/services• Prepare well-structured drafts using Content Management Systems• Proofread and edit blog posts before publication• Submit work to editors for input and approval• Coordinate with marketing and design teams to illustrate articles• Conduct simple keyword research and use SEO guidelines to increase web traffic• Promote content on social media• Identify customers’ needs and gaps in our content and recommend new topics• Ensure all-around consistency (style, fonts, images and tone)• Update website content as needed

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.• Responding promptly to customer inquiries.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints.• Knowing our products inside and out so that you can answer questions.• Processing orders, forms, applications, and requests.• Keeping records of customer interactions, transactions, comments, and complaints.• Communicating and coordinating with colleagues as necessary.• Providing feedback on the efficiency of the customer service process.• Managing a team of junior customer service representatives.• Ensure customer satisfaction and provide professional customer support.

Bachelor Of Science - Bs, Psychology

F.Sc Pre-Engineering

Matriculation, Computer Science