Moataz Al-Smara Email & Phone Number

Dubai, United Arab Emirates

United Arab Emirates

1. Collaborate with sales managers to develop and deliver training needs analyses (TNAs) aligned with project initiatives, contracts, and legal obligations.2. Conduct pre-assessments based on TNAs and develop training plans, instructional materials, and written practice tests for training courses.3. Coordinate annual training plans, monitor and record training costs, and allocate resources, budgets, inventories, training support, and team-building materials to increase overall productivity.4. Create new training programs such as online modules, software, language labs, and online programs for staff, and decrease training time by designing effective new training programs.5. Ensure training records are maintained and updated, maintain and update the training database, ensuring the confidentiality of employee records and compliance.6. Act as a Super-User point of contact for all related Learning Management Systems (LMS) queries, ensuring data integrity in LMS, input completed training, and generating LMS reports.7. Coordinate workshops for employees to improve their understanding of the mission and align priorities, and coach and mentor existing staff in line with corporate goals, policies, and procedures.8. Design and optimize clients' product journeys and incorporate change management strategies and initiatives to increase retention, income, and customer satisfaction.9. Develop and implement updated training programs for different departments, write training manuals in line with corporate guidelines and protocols, and analyze training outcomes and methods, adjusting them to improve efficiency and exceed training goals.10. Receive training requests from internal and external customers, screen candidate eligibility, and escalate any non-eligibility to the Line Manager.

Amman Governorate, Jordan

1. Identified and solved internal problems related to employee turnover by revamping training programs. This involved conducting training needs analyses to identify areas for improvement, designing new training content and methods, and monitoring the effectiveness of training programs over time.2. Monitored participant workflow and behaviors throughout the training process to ensure that they were engaging with the content and retaining the information. This involved observing trainees in real-time and collecting data on their performance and feedback to improve future training sessions.3. Eliminated process gaps by implementing new methods of standardized training. This involved identifying areas where existing training methods were not meeting the needs.4. Scheduled and coordinated training sessions by organizing the training schedule, booking trainers, reviewing and coordinating sign-off of necessary agreements, confirming participants, coordinating travel, venue, preparing training materials, and ensuring that all processes and tools for education resource allocation were being followed.5. Performed continuous evaluations of content and plans to enhance delivery and effectiveness, by regularly assessing the quality and relevance of training content, and making improvements to the training process based on feedback and performance data.6. Recorded and edited videos for use in later courses or by remote learners, by creating video content that was engaging, informative, and high-quality, and that could be accessed and reviewed by learners at any time.7. Tracked learner’s progress in e-Learning platforms (LMS) and adapted plans to maintain progress, by monitoring learner performance data and making changes to training plans and content as needed to ensure that learners were making progress toward their goals.

Dubai, United Arab Emirates

1. As a learning and development professional, my key responsibility is to create and execute effective learning strategies and programs that align with the individual and organizational needs of my company. I must identify the skills and knowledge gaps within my workforce and design appropriate training programs to bridge them.2. To achieve this, I implement various learning methods companywide, such as coaching, job-shadowing, and online training, to ensure that all employees have access to diverse and effective learning opportunities. I design and deliver e-learning courses, workshops, and other training to cater to different learning styles and preferences.3. Assess the success of the development plans, I track and measure learning outcomes and help employees make the most of learning opportunities.4. Carrying out capability assessments across the organization. This involves identifying the skills and competencies required for different roles and assessing whether employees have the necessary skills and knowledge to perform their jobs effectively.Designing blended learning solutions that combine different learning methods, such as online and face-to-face training, can also be an effective way to cater to different learning needs and preferences. Additionally, using digital tools to create flexible and innovative learning programs can help to increase engagement and participation in training.

Master Of Business Administration - Mba

Bachelor'S Degree, Computer & Information Sciences & Support Services, 8.1/10