Processes and procedures are imperative for a successful business to thrive, but without a heart for people and a passion for customer service, they can fall flat. I have built my career on not only my ability to develop and implement strategies, but also on my talents for people management and providing an exemplary customer experience. These are the keys that differentiate me from other operations managers.Regardless of the industry, I thrive. Whether in construction, technology, or marketing, I have been the driver of projects that wow. To me, success is built on a foundation that includes:• Listening well to the customers to determine what they want and what their concerns are.• Building a comprehensive project-management plan that includes budgets and schedules.• Disseminating information to the team and providing them with the tools and skills they need.• Maintaining open communication across all levels before, during, and after projects.When this approach is followed (and allowing some wiggle room for plans B and C, as needed), my teams and I consistently exceed expectations.𝗞𝗲𝘆 𝗧𝗮𝗹𝗲𝗻𝘁𝘀Construction OperationsConceptual PlanningProject ManagementContinuous ImprovementsRisk ManagementCommunication SkillsSafety & Quality StandardsChange ManagementValue EngineeringStaff SupportPerformance ManagementStrategic PlanningInventory ControlCustomer ServiceStakeholder RelationsCross-Team Collaboration𝗣𝗿𝗶𝗼𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲Operations Manager, AR Martin Homes, Stuart, FL Development Manager, Wilder Balter Partners, Elmsford, NY𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗹𝘆 𝗦𝗽𝗲𝗮𝗸𝗶𝗻𝗴…I’m a huge animal lover and outdoorswoman. I love to hike and fish and do really anything outside. I also enjoy cooking, and although I’m not a trained chef, I have to (humbly) admit that I am pretty amazing in the kitchen.𝗟𝗲𝘁’𝘀 𝗖𝗼𝗻𝗻𝗲𝗰𝘁!I am always eager to make new connections, so please send me a request or InMail. To reach me directly, email mob2264@gmail.com.