Michael Obrien Email & Phone Number

Michael Obrien is a Customer Service Supervisor at Hearth & Home Technologies at Hearth & Home Technologies. He possess expertise in troubleshooting, process improvement, continuous improvement, testing, automotive and 24 more skills. Colleagues describe him as "Michael is an amazing Manager! He is a great professional to work for. Michael knows how to bring the best out of each person and is an outstanding mentor. He always worked with employees to achieve greatness. He is a creative thinker, always thinking outside the box to come up with solutions to issues. It was a pleasure to be managed by him for 8+ yrs. I am sure Michael will be a great asset to any team he joins. " and "First, I had the privilege of working with Mike as a peer for almost 10 years. I was on the International Inside Sales Team working with customers all over the world and when I needed technical information from someone I could rely on and trust to explain it in a way that could be understood by anyone, even with a language barrier. I always went to Mike due to his knowledge and sense of urgency for the customer. Then I had the privilege of working for Mike for almost 4 years. After Mike was promoted to supervisor over Technical Support, he came up with an idea of selling after sales support to customers. The object was to call customers that already had our tools and education them of the benefits and options of more after sales support in hopes to increase not only revenue but build trust along with a better relationship with our customers. Mike proposed this task as a pilot to management and management accepted the challenge. The pilot proved to be successful and Mike was approved to build a sales team within the technical support group that sold annual subscriptions which included software updates as well as an extended warranty. At the time this opportunity arose, Mike was aware I was ready for a change in my work life and encouraged me to apply for the first full time position in this new role within technical support. Even though I was aware it was a risk, I took a chance on Mike's recommendation because I knew Mike and trusted his intuition and drive for success. The success of this new role resulted in a team of 6 and increased revenue of over $1M YOY the past 3 years. Mike is very humble, patient, knowledgeable, inspiring, successful, creative and an out-of-the-box thinker. He always goes above and beyond for his employees as well as the customers, internal and external. Mike was one of the most dependable and greatest leaders I have ever worked for. It was truly a pleasure and an honor working for him. He is surely missed on both a professional as well as personal level. Mike will be a huge asset wherever he goes. I consider anyone who works with/for him to be lucky for the opportunity. "

Listed skills include Troubleshooting, Process Improvement, Continuous Improvement, Testing, and 25 others.