Michael Ocampo Email & Phone Number

• Manufacturing Engineer, SMT Process Engineer, Quality Engineer and 3D AOI Machine Vision Specialist
• manufacture of CCAs using documented standard processes from an MPP
• create programs for 3D AOI, 3D SPI and X-ray including screen printer and jet printer (e.g. Koh Young, Viscom, DEK, Mycronic)
• evaluate, support, and optimize existing & new SMT manufacturing processes to facilitate efficient production
• NPI (New Product Introduction) & DFM (Design For Manufacturing) fluent
• identify root causes of failures and recommend designs, tolerances, and processing methods

• 3D AOI / 3D AXI Programmer & SMT Sr. Technician Specialist with a focus on quality
• manufacture of CCAs using documented standard processes from an MPP
• review & interpretation of engineering drawings and technical data sheets
• NPI (new products introduction) & DFM (design for manufacturing) fluent
• create programs for 3D AOI, 3D AXI, 3D SPI & 2D AOI machines including screen printer & convection oven (e.g. Koh Young, Nordson, YESTech, TRI, Viscom, DEK, Speedprint, Vitronics Soltec)
• false call reduction/debugging/fine-tuning of 3D AOI & 3D AXI programs

• Technical Support Engineer & Customer Service Representative communicating directly with customers either by phone or email to assist with any issue
• respond to customer inquiries & complaints within specified department metrics
• provide UA product installation support & troubleshooting for Microsoft Windows and macOS computing platforms
• real-world utilization of analog signal processing & digital signal processing used for identifying & resolving issues related to analog hardware vs. DSP-related issues with Universal Audio's proprietary UAD-2 plug-in.
• bug identification and reporting

• Technical Support Engineer & Customer Success Expert specializing in customer relations management of high-profile accountsresponsible for identification & resolution of administrative case escalations of sensitive Pro.
• Mac OS X & Windows troubleshooting & optimization
• hardware & software configuration
• software license management for Avid/Digidesign products and other related software
• Avid account research & analysis
• bug reporting of Avid Pro Tools® software and beta testing of www.avid.com user experience

Lake Mary, FL

• Lead Mixer for all music products, Producer & Composer for MusicBOX™ & StackTraxx™ product lines - Lead Recording Engineer of all musicians and vocalists
• recording & mixing training for audio staff
• sound design for SFX libraries
• sound design & re-recording mixing for DJTV
• handling of day-to-day operations of Audio Department such as creation & implementation of new workflows
• ISO9000 literation of created workflows,