Monique Johnson Email and Phone Number

Mission: To Provide Addiction and Holistic Counseling for Human Trafficking Survivors and Their Children.Vision: Empowering Survivors to Break the Cycle of Abuse and Addiction and Gain Freedom.www.afreshstartclt.com

• Accountable for start-to-end consumer experiences. Strategically designs plans, coordinates, and executes community activities.• Responsible for managing customer relationships from database of 7,000 past and current clients. Identifies new business opportunities and solves for challenges.• Led community outreach initiative to provide new landscaping for Title 1 High School in need; Coordinated project over a 1-month period in partnership with school staff.• Integral member of the project team responsible for delivering projects of varying size and complexity. Responsible for organization and monitoring project activities.• Particularly skilled at sourcing hard to find material leveraging researching skills and relationships with material providers.• Created up to 10 purchase orders weekly, gathering client information, communicating scheduling and following through with client until project completion.

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• Give supervision to Redeeming Joy (RJ) residents to ensure they are functioning in the program according to the standards as outlined in the RJ Resident Manual and their Care Plan• Process all RJ client applications and volunteer applications.• Handle RJ intake interviews, referrals, and communications with other referring agencies, counselors, probation officers, case managers, and parents/guardians of clients or potential RJ clients. Handle volunteer interviews and background checks.• Point of Contact for anything related to the development of the residents of RJ.• Create training documents for both staff and residents.• Promoting the RJ program in the community and online to attract donors and promote retail sales.This can include speaking events, soliciting new business from retail companies, conducting home parties, and maintaining the RJ Twitter and Facebook pages – working alongside RJ Director and Assistant Director.• Assist the Executive Director in all administrative needs including transporting and event planning for both current and potential survivors

Support the office and Intern Coordinator in various administrative needs from answering the phone to creating information to put inside booklets for potential staff and future Interns• Research and provide resources in assisting survivors in their transition from substance abuse facilities to transitional housing• Assist Case Manager in all administrative needs including transporting and event planning for cases involving current and potential survivors• Support the staff in helping with Law Enforcement’s rescue program by creating packages and providing resources for newly rescued Survivors• Travel throughout North and South Carolina to various events and appointments for Staff and Survivors this includes and isn’t limited to workshops for the community, Survivor transitional check- in’s, court appointments, meetings with potential victims who may want to go through our program• Back up for the Intern Coordinator while she is out of the office• Correspond to inquiries regarding A21 and the Charlotte Freedom Center• Assisted in designing serenity rooms within the Aftercare facility for Survivors

• Support the Property Management Division (PMD) in the development of communications to enhance both external and internal communications with stakeholders, customers, and PMD personnel.• Coordinate Biannual Teleconferences at the beginning and end of the inventory season with stakeholders by attending the teleconference, assisting when needed throughout the call finalize the minutes; participants’ lists, etc., and share them with stakeholders via email and SharePoint.• Organize, compile and file transit subsidy from previous years.• Update or develop new printed materials such as brochures, fact sheets, and how-to guides.• Ensure PMD’s Online Learning Center (OLC) courses are reviewed yearly and updated if policy orprocedures have changed I will work with the Director and Branch Chiefs to update the training.• Organize Property Awareness Day at TSA Headquarters on a yearly basis. The goal of this eventis promote PMD activities and policies with HQ level personnel and HQ stakeholders.• Conduct Annual Customer Surveys at the end of the inventory season by reviewing and analyzingthe results and develop a Survey Results Report.• Organize a yearly Stakeholder Awards Program.• Assist in the development of internal PMD memorandums, executive summaries, presentations,and policy documents. Maintain internal PMD documents including the career development guide,organizational charts, travel analysis repots, staff directories, and DPMO Map.• Support the maintenance of Stakeholder Records including mailing lists, email distribution list, andphysical and electronic copies of Designation forms.• Maintain Internal Contractor Staff Records including Badge Expiration date spreadsheet, signed AltWork Site Agreements and signed Code of Conduct documents. The Team Lead will update theseas needed.• Administer Travel Authorization numbers to PMD travelers

(Began as Administrative Assistant and promoted through positions of increased responsibility)• Conduct a variety of important and confidential assignments for the Director of Facilities Managementand the Deputy Regional Commissioner for the National Capital Region.• Independently coordinate and participate in weekly operations meetings on behalf of the Director ofFacilities Management and his ten department managers.• Plan, organize, and oversee the execution of quarterly “All Hands” meetings for 1,200 employees.Birthed the concept of “Meet the Director” to bridge the gap between Senior Leadership and some of themore remote employees of the Office of Facilities Management.• Due to my daily involvement with the Office of Facilities Management Leadership and interaction withemployees I was asked to lead the Peer Recognition Program made up of 22 FTE, Supervisors, and Contractors. This team was created out of a need to build morale and acknowledge the hard work and efforts of the employees both FTE and Contractor.• Collect, organize and analyze information for the Office of Facilities Management, Mission Control Team which is dedicated to the development and reporting of information vital to the efficient running of the PBS-NCR inventory.Coordinate communication and data transfer across all divisions within the Office of Facilities Management.• Serve as a liaison between the Office of Facilities Management, other federal agencies, and the general public for National Capital Region programs.• Manage and maintain office controlled correspondence system to ensure the timeliness and responsiveness of Freedom Of Information Act’s and other critical correspondence from all sources including Congress and the White House. Prepare presentations, update financial spreadsheets and identify potential opportunities to minimize risk on projects.

• Oversaw the efficient operation of the hotel front office with its staff of fifteen. • Maintained open communication between all departments. • Created and fostered a team environment to promote ownership and accountability.

• Focused on sales and service to government, association and corporate groups. • Daily activities included the prospecting of new clients, maintaining relations with existing clients, processing contracts, and conducting customer site tours of the hotel and conference center.

• Planned team building events for staff and guest from 50-1000 plus people• Lead special “CARE” committee that focused on associate and guest needs. • Additionally served on the “Guest Service Satisfaction”, “Employee Service Satisfaction”, and the “Problem Free Stay” committees. • Assisted Government Sales and Catering Managers by drafting and inputting contracts and escorting potential customers on site tours of the hotel and conference center.

 Given responsibility for creating “special memories” for reoccurring guests, or for guests who were celebrating special occasions.