Mohamed Elkhateeb Email and Phone Number

1. O365, active directory management and administration.2.Handling all user’s calls, managing their complex situations, and ensuring user’s satisfaction.3.Handle all user requests through ticketing system which register all user’s issues and the resolution for reference and to build known error database.4.Managing and troubleshooting operating systems and software applications.5.Hardware and Software installations and configuration.6.Assets inventory.7.Procurement help and facilitation to order hardware components.

1.Active Directory administration.2.Managing and troubleshooting systems related to company (SAP).3.Handling all user’s calls, managing their complex situations and ensuring user’s satisfaction.4.Handle all user requests through ticketing system which register all user’s issues and the resolution for reference and to build known error database.5.Managing and troubleshooting operating systems and software applications.6.Hardware and Software installations and configuration.7.Inventory for the HQ users.

1-Active Directory administration.2-Managing and troubleshooting systems related to Ministry of Education.

1.Service Desk Engineer who is handling all user’s calls, managing their complex situations and ensuring user’s satisfaction.2.Handle all user requests through ticketing system which register all user’s issues and the resolution for reference and to build known error database.3.Managing and troubleshooting operating systems and software applications.4.Hardware and Software installations and configuration.5.Active Directory administrative tasks (reset password, unlock accounts…)-Upgrade all users in Pfizer Plan (250 Users) from Windows XP to Windows 8 including backups, configuration and software installation.

1. Setup and Manage Training Labs.2. Hardware and software installations and configurations. 3. Managing and troubleshooting operating systems and software applications.Achievements:-Award for contributing in Global knowledge’s moving project (Korba – Sheraton).