Mohamed Halith Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Create, maintain and improve operational work instructions
• Develops and maintain metrics for data driven reporting, analysis, and proactive improvements
• Identify process based improvements that generate operational and financial efficiencies including the development and presentation of the business case
• Knowledge of performance management & critical awareness methods and implementation standards
• Manage large infrastructure projects
• Establishes policies, procedures, standards and operating processes that ensure the highest operational effectiveness

Dubai, United Arab Emirates

• o Make sure the target budget meets the actual numbers.o Process Owner of the SLA breach and Validation of Credit Noteso Revenue Reconciliations and Partner’s payment revalidation and reconciliation with Cost of.
• Technical Planning Excellence:o All system testing procedures and test results. Lead, manage and conduct acceptance tests.o Familiar with all types of change request with relates to network and preventive maintenanceo.

Dubai, UAE

• Ensured the highest level of customer satisfaction in all customer dealings, on both internal and external customer level
• Support datamena Service Delivery Manager in project management and the turning-up of new datamena Clients, plus adding additional services for existing clients
• Projects progress reporting and on-time delivery
• Ensured effective preparation of necessary daily technical reports that reflect project progress, update and related issues to the line manager.
• Assist in executing technical changes to support operational guidelines
• Follow up with the System Integrator and suppliers for material availability, delivery & Installation.

Dubai, United Arab Emirates

• Provide support to Technical Support Desk and Technology Teams for troubleshooting, supporting and managing services for datamena clients
• Monitor and maintain the datamena DC infrastructure
• Provide Hands & Eyes support to datamena clients residing in DC and meet SLA response times for handling any TT (trouble-ticket) or critical CR (change-request)
• To work in rotate-shifts 24/7/52 and provide on-call and site support, as required
• Staff the datamena Servicedesk to provide service support to TSD and datamena clients for monitoring, troubleshooting, reporting, escalations, etc.
• Perform, or assist in taking parts inventory and order repair parts to ensure sufficient parts for daily support activities

Dubai, United Arab Emirates

• Installing / implementing & designing Network elements i.e. Active equipment and communication systems for Du Site offices, Customized Solutions, du Internal / IBS projects.
• Installing new Cisco/Huawei equipments, planning and designing the network solution.
• Planning and implementing future development projects and carrying out scheduled site surveys in providing clients with required du network services.
• Responsible for the setup for Production in Network Deployment (PND&SP) team Project.
• Outsourced to Du Telecom working with Implementation Team as Fixed Access Network Consultant/Engineer.
• Responsible for the complete setup and management of all Du Residential Projects, Commercial Projects & Retail stores throughout UAE consisting of the followings:

Dubai, United Arab Emirates

• Administrate and maintenance Active Directory such as setting new active directory, creating users & group policies and setting up the permissions.
• Maintenance and troubleshooting Windows server 2003 Active Directory.
• Troubleshoot all TCP/IP, and network connectivity issues.
• Setup and maintain Routing and Remote Access servers.
• Installation and Configuration of Servers such as Web Server and Print Server.
• Setup and maintenance network printers.

Master Of Business Administration - Mba, Information Technology, B+

Itil V4 Foundation In It Service Management

Certified Data Centre Professional

Six Sigma Yellow Belt Professional

Cisco Certified Network Associate

Bachelor'S Degree, Computer Science Engineering, First Class