Mohamed Refaat Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Engaged proficiently with walk-in clientele, delivering seamless and positive customer experiences.
• Utilized Salesforce CRM to navigate diverse communication channels, handling inquiries via calls and social media platforms.
• Addressed customer needs and concerns proactively, surpassing monthly sales targets by 15%.
• Managed and maintained accurate data entry in Salesforce CRM, ensuring data quality and consistency.
• Cultivated potential customer leads, fostering valuable connections, and promoting informed purchases.

United Arab Emirates

• Drive seamless and professional engagement with walk-in customers, curating an exceptional customer journey marked by unwavering professionalism.
• Expertly navigate a spectrum of communication channels, from telephone calls to leading social media platforms such as WhatsApp, Instagram, Facebook, and email, showcasing unparalleled communication prowess.
• Proactively identify and address customer needs with precision and finesse, consistently delivering unmatched service experiences that set new benchmarks.
• Execute a strategic, results-oriented approach to not merely meet but exceed monthly sales targets, demonstrating a proactive dedication to realizing business objectives.
• Systematically cultivate and nurture potential customer leads using an insightful and forward-thinking business development methodology, while articulating product attributes with eloquence to ignite customer interest.

Cairo, Cairo, Egypt

• Spearheading and meticulously supervising day-to-day operations with a keen eye for optimizing efficiency.
• Collect and accurately record customer feedback, comments, and suggestions using CRM systems.
• Analyze customer feedback data to identify trends, patterns, and areas for improvement.
• Monitor and enhance customer satisfaction through effective Voice of the Customer (VoC) programs.
• Ensuring and enhancing employee productivity by systematically monitoring the efficacy of all operational processes.
• Cultivating a positive work environment through strategic leadership and fostering a culture of collaboration and motivation.

6th Of October, Cairo, Egypt

• Established and managed a call center from inception, overseeing daily operations for enhanced productivity and a positive workplace.
• Implemented efficient processes and closely monitored them to ensure employee satisfaction and success.
• Participated in strategic meetings with upper management to address organizational changes and drive continuous improvement.
• Mentored a team of 2 front-line service desk advisers, conducting regular coaching sessions and maintaining quality standards.
• Led impactful monthly team meetings in collaboration with upper management to drive overall team success.

Maadi, Cairo Governorate, Egypt

• Swiftly and effectively handled a substantial volume of inbound and outbound calls, consistently meeting and exceeding "Average Handle Time" metrics.
• Proactively generated valuable sales leads, successfully converting prospects into new customers.
• Applied a customer-centric approach to identify and assess individual needs, ensuring a personalized and satisfactory customer experience.

Hurghada, Al Bahr AL Ahmar, Egypt

• Proficiently curated travel experiences by planning comprehensive itineraries, acquainting tourists with the locality via vehicle or on foot, and ensuring the group's safety throughout the journey. Continuously updated.
• Distinguished as an excellent storyteller with a talent for personalized tourist service. A top-tier Tour Guide adept at making minor alterations to each itinerary to align with the unique interests of every group.
• Devoted to delivering the highest level of customer service, creating memorable experiences for each traveler.
• Skillfully supervised service partners' activities to ensure the seamless execution of the tour plan, maintaining optimal efficiency.
• Managed company mail with the utmost efficiency, demonstrating strong organizational skills.
• Ensured compliance with tourists' entry visa requirements and permits, guaranteeing a hassle-free return for every traveler.