As an IT technical support officer, i will install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person. You'll cover one or more areas of expertise IT Support Technician with over 5 years of experience in providing technical support and troubleshooting for both hardware and software issues. Proven record of delivering excellent customer service and resolving issues in a timely and efficient manner., depending on the size of the organisation you work for.