Mohamed Ali Email & Phone Number

Canada

• Played key role in travel operations by ensuring 100% invoice accuracy and full TICO compliance across all retail locations. Reported to Travel Operations Manager and collaborated with 20+ Store Managers and Travel Consultants. Identified quality control issues and created front-line Quick Reference Guides and Training Modules, improving operational quality control by 25%. Maintained proper documentation for over 5,000 travel files and payments.• Troubleshot TICO and industry regulation issues in retail locations, liaising with Travel Operations Manager to identify and resolve systemic problems. Collaborated with Travel Operations Manager to investigate andimplement operational changes, increasing sales by 13% across all CAA store locations.• Managed Thunder Bay and Travel Services call center locations, providing training and expertise to 15+consultants across multiple store locations. Collaborated with Regional and Store Managers to conductquality control assessments and implement process improvements, increasing output by 20%.• Reported key operational insights to Director of Sales and Operations Manager to inform decisions andoptimize front-line efficiency company-wide.

Ottawa, Ontario, Canada

• Built and led a team of professionals, established contracts based on skills, and managed weekly check-ins to track progress. Served as liaison between team and clients, bringing team together for large-scale TV and film projects.• Generated over $260,000 in new revenue by recruiting 125+ clients as media marketing associate sincecompany's founding in 2021.• Produced 350+ audio tracks and 35 professional videos utilizing Ableton, Photoshop, Premiere, and After Effects. Completed revisions as needed to ensure 100% customer satisfaction.• Secured $60,000 in initial funding and $15,000 in operational funding through successful creative andgovernment grant proposals.• Organized and operated city-wide events by networking with local creative organizations while promoting services through online advertising, physical signage, and radio commercials.

Ottawa, Ontario, Canada

• Efficiently arranged domestic and international travel reservations using SABRE GDS to ensure clients receivedproper airline, hotel, car, rail, and ground transportation services.• Ensured maximum client satisfaction by obtaining necessary visas and educating travelers on passport,vaccine and testing requirements. Diplomatically resolved boarding and entry issues between clients,consulates and airlines.• Exceeded 100% of monthly sales quota over 4 years through networking and communication skills, generating an average of $103,000 in new revenue yearly from 2018-2021.• Maintained wide range of administrative duties including correspondence, bookkeeping, website/voicemailupdates, meeting coordination, and database maintenance. Also assisted with payroll and accountsreceivable management.

Ottawa, Ontario, Canada

• Managed Multi-Channel Communications: Served as the primary point of contact for 340,000+ daily riders through phone, in-person, and email interactions.• Informed Residents on Transportation Changes: Educated city residents on the introduction of the new citywide transportation system, focusing on its impact on daily commutes.• Ensured Patron Safety: Conducted detailed observations to ensure the safety of all patrons and reported concerns to relevant authorities as needed.

Ottawa, Ontario, Canada

• Co-Hosted "The Morning Shift": Led a hip-hop themed radio talk show covering a range of topics including local, national, and international news, as well as weather and trending topics.• Content Creation and Guest Management: Responsible for script writing, guest interviews, and curating a diverse music schedule with an emphasis on local artists.• Team Coordination and Fundraising: Managed team meetings and agendas, while also organizing fundraising events to support local businesses and charities.• Achieved a 20% increase in show viewership within one month of taking over as co-host.

Ankara, Turkey

Created and implemented an English Curriculum tailored for students aged 9-13 learning English as a second language.• Conducted After-School Group Tutoring sessions focused on English language skills for older age groups.• Enhanced Cross-Cultural Communication by learning beginner-level Turkish for effective engagement with students, parents, and staff.

Ottawa, Ontario, Canada

• Served as Team Leader for a team of four, managing Well-Being and Interactive Learning through physical and creative programming for kids aged 6-13 during after-school hours.• Conducted Parent and Staff Consultations to discuss educational activities, assess child behaviour, and design plans beneficial to entire families.• Oversaw Budget and Resource Allocation, responsible for educational supplies, materials, and equipment, and authorized necessary purchases.

Ottawa, Ontario, Canada

Responsible for the safety and general well-being of over 150 swimmers on an average day, throughout the summer seasons of 2017 and 2018. Tasks included opening and closing the pools, training new personnel, reporting to and from the main office and checking chlorine levels of the pools. Would occasionally run games and activities for the younger patrons.

Ottawa, Ontario, Canada

• Managed High-End Footwear Sales to a diverse customer base, ensuring customer satisfaction and meeting sales targets.• Coordinated Inter-Branch Logistics, receiving and sending items between branches and factories to maintain inventory flow.• Conducted Stock Inventory Management, performing multiple stock counts per shift to ensure accurateinventory levels

Ottawa, Ontario, Canada

Recruited and strengthened the client base throughout the season while offering quotes, closing deals, and promoting lawn care packages. Met daily, weekly and monthly quotas with ease throughout the season.

Ottawa, Ontario, Canada

Seasonal "Youth in Policing Initiative" program that included working for community centers and programs such as the Boys and Girls club of Ottawa, and Canterbury Community Center. Received First aid, CPR, AED, High Five, and Suicide Prevention training while attending the seasonal spring program.