Mohamed Elmi Email & Phone Number

• Recently promoted to a 'Coach', training new HA's in how to handle objections, negotiate with patients and operate the system smoothly.• Regularly taking control of the Operational Advice Line, whereby HA’s call to seek advice on how to navigate tricky situations. • Having step-up supervisor shifts, overseeing and managing an office of 150+ people at once.

• Taking 70+ inbound/outbound calls a day, developing active listening and interpersonal skills, ensuring all patients are referred to the most appropriate service.• Obtained an Average Call Handling Time (AHT) of 540 seconds, with the average being 640, demonstrating succinctness and high efficiency.• Strengthened telecommunications skills, using probing questions with patients so I can accurately operate the NHS Pathways system.

London Area, United Kingdom

• Maintained attention to detail whilst having to tend to 100+ guests at a time to ensure customer satisfaction.• Received 50+ reviews on TripAdvisor and Google Reviews, crediting my customer service and teamwork skills.• Developed strong time management skills to combat high expectations and heavy workload.

• Handled large amounts of customers, including hosting a birthday party with 90+ people, collecting £200 in tips for my 'exceptional customer service'.• Proactively engaged with passersby outside the shop, effectively attracting 15+ new customers every hour to purchase desserts through compelling communication and a friendly demeanor.• Memorised complete menu consisting of 80+ items, and offered guests knowledgeable suggestions, demonstrating outstanding product knowledge.

Sales Development Representative Trainee

• Accepted onto this program, which comprehensively trains those new to the tech industry. • Educated on various fundamentals eg..

A Levels, Government & Politics, Economics And History