Mohamed Elsayed Email and Phone Number
Steering Wisteria Facilities Services' operations, my mission is to deliver top-tier soft services, including maintenance and landscaping, with an unwavering focus on customer satisfaction and cost efficiency. My role encompasses managing a team of dedicated leaders, ensuring financial viability, and executing strategic planning for service delivery that aligns with organizational goals.Pivotal in negotiating contracts and fostering client relationships, my expertise lies in CRM and problem-solving, which has enabled our team to enhance service quality and expand our client base. Our collaborative efforts have consistently met key performance indicators, demonstrating a track record of success in the dynamic field of facilities management.
Wisteria Facilities Services
View- Website:
- wfs.com.qa
- Employees:
- 5
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Operations Manager Soft ServiceWisteria Facilities Services Oct 2017 - PresentDoha, QatarManaging the Facilities services include cleaning, pest control, Maintenance, Landscaping, west management and hospitality Managing Team Leaders within the Facilities Management team, Including the Landscaping team with the responsibility for the financial viability, planning, coordination, and delivery of the best services Prepare documents to put out tenders for contractors.Developing and shaping service delivery to ensure customer needs, best value and organizational objectives are met.Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences.Managing, Key staff such as supervisors, and team leaders for the soft services including cleaning, pest control, west management, maintenance and hospitalities supervising and coordinating projects and works of contractors.Investigating availability and suitability of options for new premises.Ensuring the building meets health and safety requirements and that facilities comply with legislation.Keeping staff safe.Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies.Managing project budget as per client needs and company standardsUsing performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement.Evaluate ideas for additional scope of work and additional opportunities for services and recommend to the client as appropriate.Understanding of the importance of managing a site and the services provided including the ability to calculate the rewards and penalties.Ensure the contract is delivered effectively for the client and soft services contractors. Proactively manage the quality of service and introduce innovations in line with market trends. Assume full responsibility for the management of soft services against the contracted scope of work. Planning of site events. -
Soft Services ManagerBest Care Cleaning Company Nov 2015 - Jul 2017Doha QatarFully accountable for all daily operations with the primary focus on exceeding expectations for service quality• Ensured day to day operations and targets are being achieved.• Preparation of proposals and finalization of the contract.• Manage contracts and projects as well as developing key initiatives to support growth• Negotiate contracts for all clients and suppliers• Manage inventory of supplies, materials, pesticides and equipment customers and expand the client base, as well as monitoring of competitors activities. • Implement Key Performance indicators against all service provided to clients• Managing of the recruitment process. Assessing and selecting job candidates in coordination with employment agencies, and making all necessary arrangements for their arrival.• Hire, train and evaluate staffs• Developed and implemented Operational Procedure Manuals• Staff Training & Development• Develop, set and maintain productivity and quality standards• Oversee the company’s procedures and policies• Conduct Monthly Performance Meetings with Staffs• Supervision of daily scheduling of staff members according to clients appointments, as well as drivers routing for pick-ups and drops. • Maintaining cleanliness and personal hygiene of all workers• Mentoring the teams to ensure the achievement of KPIs• Developed and implemented schedules• Ensure Customer excellence and delivery.• Attend clients meetings and resolve complaints. • Periodical site visits to ensure quality is as per company standards.• Cost cutting, business planning, budget, cleaning chemicals,
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Executive Manager (Soft Services)World National Services ( Wns ) Nov 2013 - Oct 2015Doha• Focal point for all governance related issues.• Managing the Housing requirement for all staff accommodations.• Periodic check staff compliance with Company rules and regulations in relation to company policies for Housing accommodation, Cleaning services…etc.• Follow up medical checks/ reports for all new manpower staff to ensure all records are completed and in compliance with Labor law.• Problem Solving with the customer• Determine staffing requirements for company management and services delivery• Oversee the implementation of the human resources policies, procedures and practices including the development of job description for all staff• Establish a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations• Recruit, interview and select staff that have the right technical and personal abilities to help further the company mission• Ensure that all staff receives an orientation to the company and that appropriate training is provided• Implement a performance management process for all staff which includes monitoring the performance of staff on an on-going basis and conducting an annual performance review• Coach and mentor staff as appropriate to improve performance• Discipline staff when necessary using appropriate techniques; release staff when necessary using appropriate and legally defensible procedures• Communicate with stakeholders to keep them informed of the work of the company and to identify changes in the community served by the company• Establish good working relationships and collaborative arrangements with community groups, funders, and other companies to help achieve the goals of the company
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Executive Manager Soft ServicesDimashki General Cleaning Feb 2013 - Oct 2013• Supervise Manpower provided to company clients in order to ensure high quality of service and customer satisfaction.• Review Timesheets with company finance department to double check accuracy of overtime paid to company staff.• Managing inventory levels for detergent items and order when needed.• Supervising all Pest controls activities provided to company's' customers.• Follow up on the Price quotations for any new bids.• Communication with external advertisement agencies for all marketing campaigns related to the company.• Ensure staff levels are matching the work need and expansion of service level provided.• Focal point for all governance related issues.• Managing the Housing requirement for all staff accommodations.• Periodic check staff compliance with Company rules and regulations in relation to company policies for Housing accommodation, Cleaning services…etc.• Follow up medical checks/ reports for all new manpower staff to ensure all records are completed and in compliance with Labour law.• Problem Solving with the customer holding the company
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General SupervisorFgsupplay & Services Oct 2010 - Dec 2012DohaGeneral supervisor for all the cleaning and facility porject • Supervise Manpower provided to company clients in order to ensure high quality of service and customer satisfaction.• Review Timesheets with company finance department to double check accuracy of overtime paid to company staff.• Managing inventory levels for detergent items and order when needed.• Supervising all Pest controls activities provided to company's' customers.• Follow up on the Price quotations for any new bids.• Communication with external advertisement agencies for all marketing campaigns related to the company.• Ensure staff levels are matching the work need and expansion of service level provided.• Focal point for all governance related issues.• Managing the Housing requirement for all staff accommodations.• Periodic check staff compliance with Company rules and regulations in relation to company policies for Housing accommodation, Cleaning services…etc.• Follow up medical checks/ reports for all new manpower staff to ensure all records are completed and in compliance with Labour law.
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Quality Control SupervisorCarrier Egypt Feb 2004 - Aug 2009Egypt• Supervising the quality control of the air condition AC at Miraco Carier factory IN EGYPT
Mohamed Elsayed Education Details
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Diploma
Frequently Asked Questions about Mohamed Elsayed
What company does Mohamed Elsayed work for?
Mohamed Elsayed works for Wisteria Facilities Services
What is Mohamed Elsayed's role at the current company?
Mohamed Elsayed's current role is Operations Manager Soft Service | Leadership Role, Facility Management.
What schools did Mohamed Elsayed attend?
Mohamed Elsayed attended Workers University Egypt.
Who are Mohamed Elsayed's colleagues?
Mohamed Elsayed's colleagues are Neil Santos - Pdce,pdbm,iocp-Pdce,fmc,fmp, Gladies Mapalad, Wfs Marketing, Issam Al Zaharna, Risha Dewan, Richard Abellera.
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