Mohamed Elsayed Email & Phone Number

Cairo, Egypt

• Led global support initiatives as manager on the OTS Service Desk, fostering partnership and collaboration on a global scale.
• Drove operational excellence by implementing processes, procedures, and automation to enhance efficiency in daily tasks and projects.
• Managed performance and team health by conducting regular one-on-one meetings with team members, providing technical and soft skill mentoring, and overseeing project management, quality audits, and training coordination.
• Ensured internal customers' needs and issues were addressed promptly and effectively, maintaining a high level of service delivery.

Cairo, Egypt

• Recruited, trained, and developed a high-performing team of IT professionals.
• Ensured compliance with safety programs and OSHA regulations to promote a secure work environment.
• Collaborated with management and staff to provide technical support for enhancing IT solutions.
• Cultivated positive relationships with operational partners and staff to drive productivity.
• Oversaw infrastructure builds in new facilities.
• Managed day-to-day technical support activities, including troubleshooting, customer service, and installations.

Cairo, Egypt

• Directed a team of 10 IT professionals in implementing a new network infrastructure, resulting in a 20% increase in system efficiency.
• Managed the development and deployment of a company-wide cybersecurity training program, reducing data breaches by 15%.
• Led the migration of all company data to a cloud-based storage system, improving accessibility and reducing downtime by 25%.
• Oversaw the integration of a new CRM system, streamlining customer communication and increasing sales by 10%.

Egypt

• IT Support Service Provide adept Network and systems support for Souq Warehouse in the Egypt
• IT assets and inventory Management as well as IT asset audit implementations
• Monitor the performance of computer systems and networks
• Managing Servers running Windows Server, Active Directory, WSUS,DHCP,DNS, Cyberoam UTM Gateways, Cisco switches, routers, WLC & AP's and other Network devices in the Souq Fulfillment
• Maintain and administer computer networks and related computing environments, wireless, general computer hardware, systems software, applications software, and all configurations
• Setting up, monitoring and administering management systems such as access control and employee attendance systems

Cairo

• Support LANs, WANs, network segments, Internet, and intranet systems
• Maintain system efficiency
• Ensure design of system allows all components to work properly together
• Troubleshoot problems reported by users
• Make recommendations for future upgrades
• Maintain integrity of the network, server deployment, and security

• Leading and mentoring the Technical Support Team, performing scheduled staff reviews, communicating and adhering to new procedures, policies and goals
• Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures
• Establishing recommending and implementing policies to ensure quality, timely and efficient design of customer oriented services
• Auditing customer accounts to ensure accuracy of information
• Handling escalated issues from customers

Cairo

• Installing and configuring computer hardware operating systems and applications;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Replacing parts as required
• Testing and evaluating new technology