At Cupola Teleservices, I lead a team of customer service representatives who provide exceptional support to Etihad Water & Electricity, a major utility provider in the UAE. We handle calls, emails, and chats from customers, resolving issues, handling complaints, and following up on inquiries. I also work with the emergency team to solve urgent cases and improve operations. With five years of experience in customer service, I have developed strong skills in CRM, communication as well as the ability to handle upset customers and manage multiple team leader and MIS tasks.