Managing Queries related to Special handling of Dangerous Goods (DG). Communication with both local and international clients on various issues, in regard to their shipments.Dispatching hazardous good using different air carriers for safe transportation as per International Air Transport Association (IATA) guidelines. Packing, marking, labeling, identifying hazardous goods according to the SDS.Dealing in both Air and Sea related queries for liquid & solid samples for both Dangerous Goods and NON- dangerous goods in small and huge volumes.Preparing all necessary documents for hazardous and non-hazardous for export shipments as per clients required destination.Taking care of Import of packaging materials, stock inventory and assigning the vendors for the jobs given to them.Coordination with our affiliate office globally.

Opening Job files manually and electronically.Order confirmation of shipments to Buyers and Sellers.Communicating with both local and international clients on various issues.Emailing loaded shipments documents to both Buyers & Sellers.Maintaining bulk shipment related documents.Preparing draft certificates for shipments as per letter of credit / back to back L/C, for both Buyer & Sellers as per there requirement.Printing certificates on SGS letter heads after the approval from Buyers and Sellers.Transmit information to our SGS affiliates relating to bulk shipments arriving at their port with supporting documents.Costing and order confirmation of Sampling/Packing/Dispatch of samples as per client’s requirement for both DG and Non DG.Sampling/Packing/Dispatch of DGR (Dangerous Goods Relegations) and non-DGR samples to various countries as per client instructions.Preparing documents for dispatch of various DGR and non-DGR samples.Communicating with clearing/forwarding agent's concerning the dispatch of samples.Invoicing for International and local clients in USD and PKR for Bulk related shipments and Packing/dispatch.Arranging Packing materials from Germany and The Netherlands which includes Hazardous Labels from the International Air Transport Association (IATA) U.SA.Monitoring local & International invoices and reminding the clients for the release of payments against our invoices which have been billed to them.Making complains to the administration department on various issues.

Team player – Passion for learning/sharing knowledge.Assisting customers with their queries and problems by phone and e-mail.Establishing and maintaining contacts with new and existing customers.Helping customers toping up there accounts.Forwarding important and serious matters to the seniors.Transferring urgent calls to the required departments quickly and accurately.Entering and updating new customer details in the customer relationship management software.Achieved set targets of the firm by the stipulated deadline.Daily Reports.Preparing daily call logs on batch pro.Maintaining paper work.Complaints handling and follow up.Promotions & Marketing.Achievement I was promoted after 6 months as a shift in charge in Communications2000 UK based call center in the absence of a senior shift in charge.

Taking bookings and explained the terms of rental or leasing agreements.Completing paperwork with the customer and taking payments.Gathering market intelligence on competitors’ activities. Maintaining significant relationships with Car Rental clients and suppliers. Visiting potential and key clients to discuss and help close business deals.Providing periodical reports to management regarding vehicle, drivers overtime, cost evaluation, lease vehicle reports, rental vehicle report and non-revenue voucher reports.Screening calls and professionally responding to customers queries via phone and e-mails.Preparing vehicle accident reports, fuel invoices & Insurance excess invoices for our head office branch.Handling Direct Customers and arranging the reservation for vehicle servicing, accident repairs etc.Daily Staff Check who is on board & who is not on board. Daily Re-Fuelling in Car’s.Customer Detail Given to Chauffer.Daily Pick Up & Drop Daily Sales Report.Daily Maintenance of Car’s.Maintaining Customers feed back log book.Daily Log Book Maintaining.

Developed high performing hotel sales and operation teams resulting in increased revenues and higher market share.Supervising front office functions of hotel such as receiving and handling guests.Booking reservationsExcellent communication and customer handling skills.Introduced improvements in business strategies based on customer feedback.Maximize profits and control costs.Manage property operations on a daily basis to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing, property appearance, and profit.Ensure the property is well maintained and that all mechanical equipment is in good working order.Customer Services.Room Booking.Arranging customers Pick & Drop and Inquiring form rent a Car Department.Daily Log Book Maintaining.Checking the Flight Schedule of International & Domestic Customer’s