Mohammad Kaouk Email & Phone Number

United Arab Emirates

United Arab Emirates

Dubai, United Arab Emirates

Sales Engineering Manager - Southern Europe , Middle East , Turkey & NA

United Arab Emirates

United Arab Emirates

Dubai

Continuing the world wide position role from dubai with more focus on EMEA and APAC

Montreal, Quebec, Canada

• Developed team communications and information to set the stage for customer's cloud migration strategy.• Worked with Product management to resolve customers challenges, improve Symantec's web security services to meet customer requirements and technology changes.• Created a salesforce of Subject matter experts from the Field system engineers to influence & change Symantec's web security services roadmap.• Team member in planning and approving the future releases of the web security services at Symantec. ( reviewing Requirement documents, changing as needed etc..)• Work closely with Symantec’s Cloud operations to implement Devops & Netops standards.• Influenced product management and engineering in the creation of the Symantec endpoint & cloud integration strategy ( targeting an easy fix for Authentication & SSL interception challenges (HTTP2,TLS1.3 etc..) • Designed the SCIM feature, working directly with engineering.• Coordinated efforts of product management team members & engineering engaged in the symantec Security stack integration project for ( WSS,CASB, DLP & web isolation)• Contributed in the growth of the Web security services growth $$, doubling the revenue first year and quadrupling the year after. • Business growth was achieved by intensive training for the Field system engineers world wide. building labs, materials, running a bi-weekly champions call to drive the SE's skillset in Cloud architecture, design.• Regional business development ( APAC,EMEA &AMS) working directly with Sales leaders monitoring all the big deals through a systematic product obstacle process using salesforce. • Direct engagement, architecting and closing most of the big proxy deals worldwide.• Since early 2018 I have a big focus on EMEA and APAC.• Working with Product management & engineering on the next generation architecture of Symantec's cloud services.• Trusted advisor for Symantec internal SE's ( coaching, mentoring & leading with trust)

Montreal, Quebec, Canada

• Developed team communications and information for the system engineers in North America. focused on the web security services. • Assisting North America System engineers with major proxy deals in North America.• started an enablement project to enhance System engineers skillset in North America.• started direct engagement with product management and engineering, understanding and learning the business model in order to connect customer needs to engineering.• This was an add-on job on top of the territory responsibility in Eastern Canada

Montreal, Quebec, Canada

Symantec/Bluecoat, Montreal, QC• Worked closely with customers, internal staff and other stakeholders to execute Bluecoat products sales in Eastern Canada.• Established year of year growth with the sales reps in Quebec, Ottawa, Torronto.• Selling Bluecoat's portfolio ( Proxy, Wan optimization, Packetshaper, SSL-V, Analytics ) to the biggest customers in Canada.• Established a solid relationship with all the french and english speaking customer in eastern Canada. ( Trusted security, technical and architecture advisor)• Helping grow the Canadian by supporting my manager's hiring plan, on-boarding and training all the new System Engineers.• Subject matter expert for all the Bluecoat portfolio for the Canadian team.• Monitored installation and operations to consistently meet rigorous customer requirements.• Continually improved methods and procedures for processes, measurement, documenting and work flow techniques

Dubai, United Arab Emirates

Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of BlueCoat products. Assists the sales staff in assessing potential application of BlueCoat products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions.-Independently identifies and qualifies technical opportunities.- Influences the sales strategy at the territory, account and opportunity levels.-Develops and maintains trusted advisor relationships with customer technology staff and management within their technical community.-Provides technical leadership to Customers and Partners that positions the advantages of BCSI products and solutions- Demonstrates good judgment with the virtual team in selecting methods and techniques for obtaining solutionsCovering MEA & Turkey ( Focused on UAE, Qatar, And Oman for 2009)(Focused on lebanon, Turkey , and Kuwait for 2010 and 2011)Achieving along with the Sales rep more then 300% Growth of lebanese market, developing other countries by maintaining the business and achieving very good growth and success...

Dubai, United Arab Emirates

Designing and Implementing networking project in UAE.-Security,Routing & switching as well as sizable wireless deployments.-Achieving successful implementation for huge banking, hospitality and Government projects.

Al-Khobar, Eastern Region, Saudi Arabia

Responsible for the whole network infrastructure, Managing Cisco switches 6509,4500, ASA, Routers, Cyberguad Firewall, BlueCoat, PacketShaper, F5, Webwasher....

Beirut, Lebanon

Customer care/ Support engineer, as well as a Freelance IT consultant on projects related to customer services.

Bs, It

Computer Science

Bachelor Of Science (Bs), Computer Science