Mohammad Omar Email and Phone Number

Payment Switch Systems Support and Implementation.

Payment Switch application Support and Implementation of projects.

Responsibilities•Analyze and troubleshoot the malfunction of reported application issues through payment switch logs.•Take proper corrective actions and recover the system when realtime production issues occurred or escalate it in a timely fashion.•Read and write code in C++ when required for RFC's and realtime issues/bugs using Jenkins CI/CD workflows.•Remote or on-site support to clients for payment switch and ATM Controller issues.•Ensure quality delivery of support patches without any business gaps.

Responsibilities•Providing technical support for CRM Application.•Provide RDV Switch Application Support. •Reading Middleware(Rdv) logs And Identify the Issues related to business logics of all transactions and raise them with vendors.•Implementation of issues fixes and upgradation of applications as per business flows.•Application deployment on Websphere server.

Working as ADC - IT ENGINEER at Bankislami.Responsibilities• ATM Monitoring.• Application support.• Software support.• Mobile App Support.• Understand and identify the issue using message format of ISO 8583 logs.• Reading Middleware(Rdv) logs And Identify the Issues.• Perform UAT's of all ADC applications.• Identify ATM Controller issues and resolve them with coordination with vendors.• Internet banking support.• Application Security Support using password resets from active directory.• Use Oracle server for ODS transaction logs.• Use Oracle 11g for all database operations.• Coordinate and assist in the successful implementation of projects, as assigned.•Support to all Application of Alternate Delivery Channels.• CRM Support• Make test cases of the applications projects and provide them to business team to identify the issues in them before implementation.• Complains resolution of PayPak debit cards with the help of reading ATM transaction logs (ISO-8583).

Worked as an Network Support Engineer.Responsibilities• Support network operations.• Configure ports on Routers, GPON, MSAG and MSAN, vlans on secureCRT command line tool.• Use windows NMS tool for network monitoring.• Provide technical support on given NMS tools.• Identify malwares and report the issues. • Batch file scripting.