Mohammad Osama Email & Phone Number

Buffalo, New York, United States

1. Diagnose and Troubleshoot Technical Concerns: Identify and resolve customers’ technical issues related to the Public API by employing data analysis and relevant tools. Collaborate closely with Engineering, Professional Services, and Product teams to derive effective solutions.2. Root Cause Determination: Utilize available data and tools to trace the origin of data inconsistencies and bugs, reporting identified issues to the Engineering team for resolution.3. Data Analysis and Impact Assessment: Perform in-depth data analysis using tools like DataDog & Redash to assess the impact and prevalence of identified issues.4. Subject Matter Expertise and Developer Assistance: Act as a subject matter expert, attending Developer meetings to provide guidance and support on API-related concerns and assist developers as needed.5. Internal Support and Guidance: Offer support and guidance to colleagues within the Support team and across the organization, ensuring a collaborative approach to issue resolution.6. Customer Communication and Urgent Issue Handling: Engage with customers via phone calls to address urgent inquiries and issues, ensuring timely and effective resolution.7. End-to-End Issue Ownership: Take complete ownership of customer issues, from initial troubleshooting to root cause identification and ultimate issue resolution.8. Escalation Procedures: Adhere to established procedures for the proper escalation of unresolved issues to relevant internal teams for further investigation and resolution.9. Issue Recording and Closure: Ensure meticulous recording and closure of all reported issues, maintaining accurate records for reference and analysis purposes.

Islamabad, Islāmābād, Pakistan

1. Working with various backend design methods like polling and PUB/SUB.2. Good knowledge of the Numpy library for math calculations and the Pandas library for handling and analyzing data.3. Practical experience with API gateways and creating microservices.4. Understanding of different layer 4 protocols like TCP and UDP.5. Familiar with the OpenCV library for tasks in computer vision, such as image processing, object detection, and facial recognition.6. Skilled in making automation projects using the Selenium library, like automating sign-up processes on Snapchat.7. Experienced in using the Arduino IDE for programming microcontrollers, like the Arduino Uno and Mega.8. Familiar with Raspberry Pi and its related libraries and tools for developing IoT projects.

California, United States

1. Plan and execute software releases, ensuring the releases are delivered on time and to the required quality standards.2. Collaborate with development, QA, and operations teams to ensure that software releases are properly coordinated and tested.3. Develop and maintain the release schedule and plan, ensuring that all necessary stakeholders are informed and engaged.4. Develop and implement release processes and procedures, ensuring that they are followed by all teams.5. Ensure that releases are properly documented, including release notes and any necessary technical documentation.6. Manage the deployment of releases, including coordination with relevant teams and stakeholders.7. Ensure that risks and issues associated with releases are identified, tracked, and managed.8. Collaborate with other departments, such as IT and security, to ensure that all necessary steps are taken to secure and protect release information.9. Continuously evaluate and improve the release management process to ensure that it remains efficient, effective, and aligned with the organization's goals.

Islamabad, Islāmābād, Pakistan

1. Lead the preparation, installation/configuration of software and equipment for clients inc. post-go-live support.2. Maintenance of IT and industrial IoT infrastructure.3. Work with Sales to implement trials and site surveys to ensure our technical solution matches the realities of customers’ needs, machines, and factory environment.4. Configure and test hardware components in preparation for installation. Test installs and help customers validate that our devices are capturing accurate data.5. Coordinate with Sales and Customer Success teams to fix technical problems or install replacement equipment.6. Work with the product team to identify new technologies that could be used to serve customer needs and build prototype.

Bachelor Of Engineering - Be, Electrical And Electronics Engineering

1. Electronics Engineering 2. PCB designing 3. Cadence Tools 4. IoT Specialist

Olevel And Alevel, Sciences With Biology

Activities and Societies: Vocalist , Guitarist , Cricketer , Cordinator of debating society and Head of Environmental society