Responsible for the transition of internal Datagram systems to SingleHop's platformMaintain customer and business relationships post acquisitionOversee cloud infrastructure deployment in NY market

· Presented all key business data and financial metrics to facilitate the sale of the business· Oversee company-wide P & L margins, vendor contracts, customer price structures, sales team and sales strategy. · Champion and manage infrastructure and software development projects requiring SQL databases, VMware-based Private Clouds, Cisco UCS, WAN and LAN technologies, and F5/Radware/Kemp Load Balancing.· Pioneer business initiatives to develop and standardize procedures and protocols. · Lead senior and mid-level direct reports. · Responsible for negotiating all business contracts and agreements.· Develop and oversee deployments of new software and hardware platforms.· Develop commissioning designs and budgets of data center build outs.· Standardize product offerings to improve product development and increase customer satisfaction.· Design business systems to track customers, manage services, and streamline process.· Manage sales strategy and sales team with monthly sales quotas and KPI’s. · Identify and outline departmental responsibilities to increase employee productivity and accountability.· Establish key relationships to develop desired service offerings at competitive rates and low costs.

· Recruited, hired, and built department team from ground up. · Managed staff schedules for extensive internal, external installations and service orders. · Orchestrated company’s 24/7 Help Desk, Ticketing System, and On-Call schedule. · Oversaw provision and decommission of Network Operations Center [NOC] services. · Generated financial reports and support metrics for senior management approval. · Mitigated emergency remediation, customer complaints, and escalation requests. · Authored and implemented NOC guidelines, SOP, FAQs, and general reference training manuals.

· Managed client installation timetables, implemented project sign-offs, and field engineer schedules. · Led site surveys, generated quotes and project timelines for client-site installations. · Managed budgets, outsourced and procured hardware for installations and tests. · Drafted customer-maintenance contracts and ensured consistency in service levels.