• Develop and Implement Sales Strategies for Digital Trust Solutions: Design and lead sales strategies to promote Emdha’s trust services (e.g., digital certificates, e-signatures, secure communications) to businesses and government entities. • Lead and Mentor Sales Teams: Recruit, train, and develop a team of sales professionals to achieve goals within the cybersecurity and trust service sectors. • Client Acquisition & Relationship Management: Identify key decision-makers and build relationships with potential customers, focusing on long-term partnerships with enterprises that require secure digital services. • Market Analysis & Competitive Intelligence: Stay informed on industry trends, customer needs, and the competitive landscape within digital trust services, adapting strategies accordingly. • Sales Forecasting & Revenue Growth: Provide accurate sales forecasts and manage sales performance against set revenue targets. • Collaboration Across Teams: Partner with product development, marketing, and technical teams to ensure the alignment of sales initiatives with Emdha’s product offerings and market positioning. • Contract Negotiation: Oversee negotiations of contracts and agreements for high-value enterprise and government clients requiring trust and security solutions. • Reporting and KPI Tracking: Deliver detailed sales performance reports to the executive team, including revenue, pipeline status, and customer acquisition metrics. • Customer Satisfaction and Retention: Work closely with customer success teams to ensure high levels of customer satisfaction and retention for ongoing trust service contracts.

- Achieved 30% performance increase by mastering all tasks rapidly and managing an IT portfolio, including Cloud and SaaS.- Exceeded sales targets by 20% by applying proven marketing techniques, closing 5 contracts in probation.- Amplified client retention by 10% through competitive discount rates and special offers.- Held weekly staff meetings and feedback sessions, addressing 20+ issues to enhance workflow.- Formulated marketing and advertising strategies for continuous business growth.- Forged 100+ new business relationships, focusing on C-Level executives to deeply understand their needs.- Maximized client satisfaction to 95% by establishing a robust feedback loop and implementing continuous improvement processes.

- Hired, trained, and reduced employee turnover by 20% by implementing a performance management system that empowered employees.- Enhanced team performance by 25% through regular performance reviews and targeted coaching.- Enrolled over 200 new clients in insurance plans, leveraging personalized client engagement strategies.- Boosted company's market share by 10% by developing strategic partnerships and referral programs.- Led team to surpass sales targets by 15%, resulting in significant revenue growth via strategic sales initiatives.- Escalated company's revenue by 30% through strategic sales leadership and targeted initiatives.- Initiated 52 weekly meetings, improving service and addressing sales and client issues.

- Reduced customer churn by 15% through account management and personalized client engagement strategies.- Boosted customer satisfaction scores by 30% by enhancing CRM workflows and providing dedicated support.Improved customer retention rates by 20%, maintaining strong relationships and providing personalized service.- Managed a client portfolio of 200+ accounts, ensuring timely and effective communication.- Achieved a 15% growth in new policy subscriptions by leveraging CRM data for personalized outreach.

- Resulting in enhanced guard performance and operational efficiency by assisting and supporting with tasks and issues, impacting over 20+ security personnel.- Delivered findings from daily security checks and reports to the LGS, enabling informed decision-making across 30+ daily operations.- Coordinated guard force management with the LGS for 50+ guards, prioritizing operations and staffing, impacting daily security effectiveness.- Enforced strict access control measures, leading to a maintained site security level by handling over 250 ID verifications daily.- Enhanced security protocol compliance, resulting in a 30% reduction in incident report errors.- Maintained in-depth knowledge of security systems, enhancing emergency response efficiency across 10+ security zones.

- Successfully supervised a shift guard force of 60+ offi cers, ensuring optimal performance and adherence to security protocols.- Responsible for ensuring 99% attendance rate and 25% performance improvement among Guards.Managed the security vetting of over 200 vehicles and equipment weekly, ensuring strict adherence to safety standards.- Achieved a 40% improvement in staff compliance with security measures by implementing targeted disciplinary actions.- Resulted in meticulous incident record-keeping within the Security Department, enhancing reporting accuracy for over 100 incidents.- Implemented disciplinary measures, maintaining high conduct standards and decreasing security breaches by 20%.

- Involved in more than 15 high-security VIP escort missions, ensuring elite protection and confidentiality.- Participated in 10 detention programs and anti-terrorism interventions.- Patrolled areas for special forces, covering over 10 miles of territory for classified missions.- Ensured national security by handling Top Secret missions across 5 undisclosed locations, impacting national safety levels.# In- House training on: - Investigating and interviewing Personal and car searching - Special Training Courses on Arresting and handcuffing, raids, VIP protection, Self Defense, firing speed techniques. - French Special Forces " RAID " VIP Protection, arrest and handcuffing, self defense, Rappel from helicopter and from high buildings and all kind of personal weapons.- Special course on Explosives and how to Deal with.- Lebanese Army Navy Seals.- Rappel from Mountains, climbing, raids, jumping from a truck, Instinctive shooting, working under pressure.- Lebanese Army Commando Forces.

- Elevated Guards attendance and performance rates by 20% by stringent monitoring and management.- Achieved a 40% improvement in security operational efficiency by inspecting and closely examining 120 guards' duties and behavior.- Patrolled security area, addressing over 50 security-related issues weekly.- Provided training on security and safety procedures, enhancing the skill set of 30+ guards.

- Upheld professional demeanor in public settings, representing the organization at over 10 high-profile events.- Gathered information on 100+ foreign workers, enhancing workplace security.Detected and prevented offenses on-site, leading to a 30% reduction in incidents.Conducted searches of personnel and vehicles, reducing contraband entry by 25%.- Controlled entry and exit of 200+ vehicles daily, ensuring site security.- Prevented actions compromising organizational assets, crucially impacting over 15 potential security breaches.