Key Account Manager | E-Commerce
Current• Manage a diverse key accounts portfolio spanning various building products and services.• Develop and nurture strong relationship with key vendors and customers.• Strategically plan and execute initiatives to enhance sales for key accounts, ensuring high ROI and minimal CAC.• Negotiate and finalize contracts with customers and vendors, facilitating smooth onboarding processes.• Collaborate with cross-functional teams to meet client needs promptly and ensure utmost satisfaction.• Maintain top-notch vendor and customer service quality, promptly addressing and resolving issues and complaints.• Identify market trends and seize opportunities for improving the BuildMart online and offline business.• Expand vendor relationships and onboard new partners to enhance the marketplace.• Assist vendors in listing new products on the BuildMart online platform, ensuring accurate and timely listings.• Efficiently fulfill RFP/RFQ and PO processes, creating a win-win scenario for vendors and customers.• Communicate effectively and build robust relationships with key stakeholders, including executives and C-level.• Demonstrate strong teamwork, multitasking, and prioritization skills to achieve short and long-term goals.