Mohammad Mirza Email & Phone Number

Montreal, Quebec, Canada

As a Web Agency Wordpress Developer within the Lightspeed Golf department, I am entrusted with a significant level of autonomy to create high-impact mobile optimized websites for hundreds of golf courses while meeting strict deadlines. Being one of the senior members on the team, some of my other responsibilities include:- Providing Level 2 and above technical support to clients within the Lightspeed Golf department. Principal point of contact for complex customer issues.- Responsible for updating, managing and securitizing hundreds of websites - Developed a full stack web application (Ruby on Rails, Javascript) leveraging the Wordpress API and OpenAI GPT-3 to automate the migration/formatting of content from one website to another.- Assisted in the deployment of Chronogolf apps for Golf Courses to the App/Google stores.- Diagnosed issues related to payment processors by analyzing error logs as well as leveraged Postman for API troubleshooting.- Authored detailed technical documentation and provided mentorship to junior team members, fostering knowledge sharing and growth.

Montreal, Quebec, Canada

- Resolved complex client issues with Lightspeed eCommerce stores, leveraging data monitoring tools for e ffective troubleshooting.- Leveraged data monitoring software such as Logz.io to isolate issues related to failed payments as well as other website errors.- Generated detailed bug reports in Jira and collaborated with development teams for issue resolution.- Customized client’s eCommerce storefront using HTML, CSS and Javascript.

As a genius at Apple, I am the top tier in technical customer support. Along with solving a wide variety of software and hardware related issues, I am also entrusted with a leadership role to mentor fellow technicians. Some of my tasks include:• Troubleshooting hardware and software issues using systematic problem solving methods.• Performing hardware repairs on every device in the Apple ecosystem.• Ensuring that solutions are found in a timely manner while also maintaining the highstandards of Apple Customer Support.• Keeping up to date with the latest developments in the Apple ecosystem; constantlylearning new information.• In charge of mentoring up and coming technical support specialists/experts.• Constantly on the lookout for innovative ways to improve the customer journey.

Montreal, Canada Area

Providing an array of digital marketing and web design services to a number of small/medium sized business in the greater Montreal area. Some of the tasks required include:• Creating websites using the Wordpress CMS (a few examples: Marezur.com, NaviFilms.com, MontrealHealthyGirl.com)• Custom HTML, CSS and PHP coding to meet client specifications.• Setting up hosting accounts, migrating websites from one host to another, backing upand updating websites.• Running, testing and analyzing Facebook Ad campaigns + Google Ad campaigns.• Implementing increased security measures (Salts, using select plugins and SSLcertificates) to minimize downtime.• Meeting strict deadlines and managing multiple tasks/clients at the same time.

Montreal, Canada Area

The manager role at Tim Hortons allowed me to develop critical leadership and decision making skills while also allowing me to get used to working in an ambiguous environment. Some of my tasks included:• Managing a team of approximately 30 employees.• Balancing cash registers.• Handling customer complaints.• Ensuring that the team works in a cohesive manner for smooth operation. • Hiring and occasionally, letting go.• Developing innovative ways to improve customer service for the restaurant. • Identifying operation pain points.

Bachelor Of Science - Bs, Computer Science

Fullstack Developement, Computer Software Engineering

Health Science