Mohammad Peshyar Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, CA

• Achievements:
• Led the complete rebuild of IT infrastructure post-ransomware attack, enhancing security and operational resilience with Implementing MFA and strict password policies.
• Reduced Azure and AWS cost by 25% through optimized resource management.
• Spearheaded the migration of ERP system from Baan to Infor LN.
• Upgraded legacy network to Meraki globally.
• Implemented security solutions including SentinelOne MDR/XDR/EDR and Cisco Umbrella following NIST framework.

Mississauga, Ontario, CA

• Achievements:
• Successfully led IT systems and staff, developing and executing strategic project plans, policies, and operational strategies.
• Enhanced IT infrastructure, supporting 800 users, 850 computers, and 50 servers across 9 branches in Canada and the USA.
• Established internal controls and defined cybersecurity policies aligning with ISO27001, SOC2, ITIL, and ITSM standards.
• Implemented comprehensive disaster recovery and business continuity plans using Veeam and Azure Scale-out.
• Conducted successful global implementations of Microsoft Defender, Intune MDM, SentinelOne, and 1Password.Duties:

Mississauga, Ontario, CA

• Achievements:
• Provided comprehensive IT support to 400 users, 500 computers, and 50 servers, ensuring infrastructure stability and functionality.
• Migrated all physical and virtual servers to the cloud, enhancing scalability and disaster recovery capabilities.
• Implemented robust cybersecurity policies, securing traffic through various firewalls (Meraki, Fortinet FortiGate).
• Implemented, initialized, and configured the SolarWinds service management system, improving IT service management and response times.
• Used Atlassian Jira for project management.

• Provided IT support for 34 companies across Canada and the USA, serving over 3000 end users.
• Supported Windows Active Directory, managing user memberships, file servers, printer servers, shared folders, and IP configurations.
• Managed user accounts in Office 365 admin portal.
• Reimaged, upgraded, and installed operating systems, device drivers, and firmware.
• Administered technical support remotely and in person, resolving issues with computers, printers, scanners, and MFPs (Ricoh, Canon, Xerox, Lexmark).
• Triaged and documented all tickets using Autotask ticketing and tracking software.

• Achievements:Successfully led a team of 4 network technicians in replacing Nortel switches and routers with Cisco equipment for the Bank of Montreal all over GTA.Duties:
• Conducted Pre-Installation Visits (PIV) to customer server rooms to assess prerequisites for migrating from Nortel to Cisco and reported findings to the Project Manager.
• Led the migration process, assembling and installing Cisco switches and routers, mounting them in racks, and connecting stacking cables, Ethernet, and fiber optic cords.
• Dismantled and decommissioned Nortel equipment, tested end-user connectivity with new devices, and adjusted configurations to resolve issues, reporting outcomes to the Project Manager.
• Provided Next Day Support (NDS), reconfiguring cable arrangements and VLAN settings to resolve connectivity issues, scrubbed decommissioned switches' memory, logged operations, and prepared NDS reports for the Project.
• Ensured adherence to ITIL and ITSM standards throughout the project.

• Achievements:Managed a diverse IT team, supporting over 6000 users and extensive IT infrastructure across multiple offices and manufacturing sites.Duties:
• Led a team comprising 4 helpdesk analysts, 2 network technicians, a System Administrator, a Network Administrator, a team lead, and 6 regional managers.
• Developed and provided task plans and security policies for the team.
• Administered and provided tier 3 IT support both remotely and in-person.
• Coordinated IT projects with third parties, System Administrators, and the network team, leading project implementations.
• Ensured compliance with ITSM and ITIL standards in all company SOPs.

• Achievements:Supported over 1500 end users, enhancing IT service delivery and user satisfaction.Duties:
• Provided comprehensive customer service support for 1500+ end users and computers.
• Supported new and existing users with Active Directory, File Server, Printer Server, MS-Exchange, Terminal Server, DHCP, DNS, and WSUS.
• Installed, maintained, monitored, and troubleshot LAN/WAN networks using Cisco, Juniper, PaloAlto, NetGear switches, routers, firewalls, wireless access points, and phones.
• Managed VMware environments with vCenter and vSphere, supporting virtual servers, SAN data storage, and virtual network devices.
• Prepared procedural documentation and recorded interactions using helpdesk ticketing and tracking software.

• Achievements:Supported over 300 users, significantly improving IT service response and resolution times.Duties:
• Provided remote and in-person support to 300+ users and computers.
• Prepared new machines (laptops, tablets, PCs, servers, mobile devices), reimaging, upgrading, and installing operating systems, device drivers, and firmware, and resolved issues.
• Troubleshot, diagnosed, and fixed tier 1 and 2 hardware and software issues for laptops, desktops, servers, and peripherals using the ServiceDesk ticketing system.
• Installed, configured, and updated Windows operating systems and applications including Microsoft Office Suite, Adobe products, Internet browsers (IE, Chrome, Firefox), and Antivirus (McAfee, Norton, Bitdefender, Avira).
• Troubleshot TCP/IP network issues, including installation, implementation, and maintenance of network media and devices (ducts, cables, sockets, racks, patch panels, hubs, and switches), resolving end-user.

Ccnp

Ccna

Mcsa 2012

Network+

A+

Bachelor’S Degree, Computer Engineering