Mohammad Peshyar Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Ca

Achievements:• Led the complete rebuild of IT infrastructure post-ransomware attack, enhancing security and operational resilience with Implementing MFA and strict password policies.• Reduced Azure and AWS cost by 25% through optimized resource management.• Spearheaded the migration of ERP system from Baan to Infor LN.• Upgraded legacy network to Meraki globally.• Implemented security solutions including SentinelOne MDR/XDR/EDR and Cisco Umbrella following NIST framework.• Utilized Azure security to control VPN access for internal users and external contractors.• Planned and supervised the project of migrating 500 OT and IT servers from Hyper-V to VMware.• Transitioned the flat network to VLANs.• Deployed 1Password credential management system.• Deployed LanSweeper and PRTG monitoring tools.• Implemented new Servers and SAN storages.• Established backup and disaster recovery protocols with Veeam.• Standardized IT hardware, software and naming and created comprehensive configuration management documentation.• Led the successful integration of acquired companies in Australia, France, and Brazil by migrating accounts, emails, and data to the organization's platform and configured SD-WAN and VPNs, ensuring seamless connectivity.Duties:• Directing the global IT network across 16 locations, supporting 1300 users and 500 servers.• Overseeing the ERP system's infrastructure, performance and security.• Developing and tracking the annual budget (CAPEX & OPEX).• Supervising IT and OT servers, VMware, and network infrastructure, storages and cloud.• Deploying Intune for Mobile Device Management (MDM), patch management, streamlining device configuration, compliance policies, and security updates.• Establishing SLAs for compliance and optimization.• Ensuring services are measured and monitored for Incident Management, Change Management, Asset Management and Configuration Management.• Working toward migrating Call Centre Technology to RingCentral/Avaya.

Mississauga, Ontario, Ca

Achievements:• Successfully led IT systems and staff, developing and executing strategic project plans, policies, and operational strategies.• Enhanced IT infrastructure, supporting 800 users, 850 computers, and 50 servers across 9 branches in Canada and the USA.• Established internal controls and defined cybersecurity policies aligning with ISO27001, SOC2, ITIL, and ITSM standards.• Implemented comprehensive disaster recovery and business continuity plans using Veeam and Azure Scale-out.• Conducted successful global implementations of Microsoft Defender, Intune MDM, SentinelOne, and 1Password.Duties:• Supervised IT infrastructure projects provided weekly task plans and progress reports to the CTO using Atlassian Jira.• Served as Chief Information Security Officer and Chief Privacy Officer, deployed MFA, password policies, and Cisco Umbrella virtual firewall.• Collaborated with stakeholders and vendors (Dell, Microsoft, Cisco, WatchGuard) to meet infrastructure requirements.• Managed and enhanced ERP (BlueCherry) and WMS (WinNova, SuperTrade) systems.• Oversaw IP phone systems using the Communicator hosted PBX portal.• Conducted penetration tests and vulnerability scans in collaboration with SoftChoice.• Negotiated and managed vendor relationships, ensuring compliance with IT and security standards.• Developed and tracked the IT department's annual budget (CAPEX & OPEX).• Supervised servers (Active Directory, DNS, DHCP), virtualization (Hyper-V), and network infrastructure (Cisco Meraki, NetGear, PaloAlto, WatchGuard).• Provided escalation support using ManageEngine service management system and Atlassian Jira project management system.• Led the upgrade of all LANs to Meraki and standardized PaloAlto firewall configurations.• Launched KnowBe4 Cybersecurity Awareness Training and Phishing Campaigns.• Implemented Microsoft 365 MFA and Single Sign-On (SSO) across business systems.

Mississauga, Ontario, Ca

Achievements:• Provided comprehensive IT support to 400 users, 500 computers, and 50 servers, ensuring infrastructure stability and functionality.• Migrated all physical and virtual servers to the cloud, enhancing scalability and disaster recovery capabilities.• Implemented robust cybersecurity policies, securing traffic through various firewalls (Meraki, Fortinet FortiGate).• Implemented, initialized, and configured the SolarWinds service management system, improving IT service management and response times.• Used Atlassian Jira for project management.• Equipped newly purchased parking sites with our MLPS router, telecom systems, reconfigured the IT infrastructure, and implemented the organization's policies.Duties:• Administered remote and on-site IT technical support, enhancing user experience and system reliability.• Managed VMware environments, enhancing virtual server and data storage performance.• Supported and maintained servers, including Active Directory Domain Controllers, DNS, DHCP, file server, WSUS, LDAP and more.• Managed SaaS applications (Microsoft Office 365, Microsoft GP, CRD Report, SenSaaS).• Monitored and managed LAN/WAN networks using Meraki and PRTG.• Administered SAN storage, backup, and disaster recovery solutions with Rogers, UniTrends, and OSS.• Oversaw ServiceDesk Ticketing system (SolarWinds), ensuring efficient ticket resolution and SLA compliance.• Coordinated with vendors (Dell, Microsoft, Cisco, PaloAlto, SolarWinds) to address and escalate IT issues.• Managed IP phone systems via Primus Hosted PBX portal.• Prepared and upgraded hardware (laptops, PCs, servers, mobile devices), installed OS, drivers, and firmware.• Configured and maintained company applications, printers, scanners, MFPs, and POS machines.• Liaised with software, database, accounting, and finance teams to support their IT needs.• Adhered to ITIL and ITSM standards, ensuring best practices.• Provided on-call support beyond regular business hours.

• Provided IT support for 34 companies across Canada and the USA, serving over 3000 end users.• Supported Windows Active Directory, managing user memberships, file servers, printer servers, shared folders, and IP configurations.• Managed user accounts in Office 365 admin portal.• Reimaged, upgraded, and installed operating systems, device drivers, and firmware.• Administered technical support remotely and in person, resolving issues with computers, printers, scanners, and MFPs (Ricoh, Canon, Xerox, Lexmark).• Triaged and documented all tickets using Autotask ticketing and tracking software.• Diagnosed and resolved hardware, software, and network issues using AVG (Avast) remote assistant tools.• Assembled, installed, and configured network and directly connected printers, scanners, and MFPs.• Configured new and used mobile devices, backed up and restored data, and trained users on Laptops, iPhones, Androids, and BlackBerrys.• Provided on-call support beyond regular business hours.• Collaborated directly with vendors (Dell, Lenovo, Microsoft, Cisco, PaloAlto) for support.• Ensured compliance with ITSM and ITIL standards.

Achievements:Successfully led a team of 4 network technicians in replacing Nortel switches and routers with Cisco equipment for the Bank of Montreal all over GTA.Duties:• Conducted Pre-Installation Visits (PIV) to customer server rooms to assess prerequisites for migrating from Nortel to Cisco and reported findings to the Project Manager.• Led the migration process, assembling and installing Cisco switches and routers, mounting them in racks, and connecting stacking cables, Ethernet, and fiber optic cords.• Dismantled and decommissioned Nortel equipment, tested end-user connectivity with new devices, and adjusted configurations to resolve issues, reporting outcomes to the Project Manager.• Provided Next Day Support (NDS), reconfiguring cable arrangements and VLAN settings to resolve connectivity issues, scrubbed decommissioned switches' memory, logged operations, and prepared NDS reports for the Project Manager.• Ensured adherence to ITIL and ITSM standards throughout the project.

Achievements:Managed a diverse IT team, supporting over 6000 users and extensive IT infrastructure across multiple offices and manufacturing sites.Duties:• Led a team comprising 4 helpdesk analysts, 2 network technicians, a System Administrator, a Network Administrator, a team lead, and 6 regional managers.• Developed and provided task plans and security policies for the team.• Administered and provided tier 3 IT support both remotely and in-person.• Coordinated IT projects with third parties, System Administrators, and the network team, leading project implementations.• Ensured compliance with ITSM and ITIL standards in all company SOPs.• Supported critical servers including Active Directory Domain Controller, DNS, DHCP, file server, WSUS, and Exchange server.• Managed VMware environments using vCenter and vSphere, supporting virtual servers and data storage.• Monitored and managed TCP/IP networks (LAN/WAN) with Cisco, Microtik, and PaloAlto equipment, collaborating with third parties to resolve network issues.• Administered the ServiceDesk Ticketing system, training helpdesk analysts and overseeing SLA compliance.• Engaged directly with vendors to address and resolve IT issues.• Maintained records of licenses, hardware, and software inventory.• Researched and implemented new technologies and processes to enhance IT efficiency.

Achievements:Supported over 1500 end users, enhancing IT service delivery and user satisfaction.Duties:• Provided comprehensive customer service support for 1500+ end users and computers.• Supported new and existing users with Active Directory, File Server, Printer Server, MS-Exchange, Terminal Server, DHCP, DNS, and WSUS.• Installed, maintained, monitored, and troubleshot LAN/WAN networks using Cisco, Juniper, PaloAlto, NetGear switches, routers, firewalls, wireless access points, and phones.• Managed VMware environments with vCenter and vSphere, supporting virtual servers, SAN data storage, and virtual network devices.• Prepared procedural documentation and recorded interactions using helpdesk ticketing and tracking software.• Provided tier 3 technical support both remotely and in-person to the helpdesk team and staff.

Achievements:Supported over 300 users, significantly improving IT service response and resolution times.Duties:• Provided remote and in-person support to 300+ users and computers.• Prepared new machines (laptops, tablets, PCs, servers, mobile devices), reimaging, upgrading, and installing operating systems, device drivers, and firmware, and resolved issues.• Troubleshot, diagnosed, and fixed tier 1 and 2 hardware and software issues for laptops, desktops, servers, and peripherals using the ServiceDesk ticketing system.• Installed, configured, and updated Windows operating systems and applications including Microsoft Office Suite, Adobe products, Internet browsers (IE, Chrome, Firefox), and Antivirus (McAfee, Norton, Bitdefender, Avira).• Troubleshot TCP/IP network issues, including installation, implementation, and maintenance of network media and devices (ducts, cables, sockets, racks, patch panels, hubs, and switches), resolving end-user disconnection issues by testing physical media and IP configurations.• Configured new and used mobile devices, backed up and restored data, and trained users on laptops, iPhones, Androids, and BlackBerrys.• Provided logs and reports to the IT helpdesk manager.

Ccnp

Ccna

Mcsa 2012

Network+

A+

Bachelor’S Degree, Computer Engineering