Main Branch

Responsible for assisting the Branch Manager in various aspects of branch management Duties: • ensure the efficient and effective operation of the branch • performing customer service duties • participating with the Branch Manager in establishing specific goals for the office • ensuring office compliance with all operating policies and procedures• Directly supervising assigned personnel.• communicating with appropriate personnel • Managing and monitoring the performance of bank employees.• Putting into effect new procedures and policies passed down from Head Office.• Handling customer queries face to face, over the phone or via correspondence.• Presenting information clearly to customers, work colleagues and third parties.• Representing the bank within the local community.• Responsible for cash management.• providing periodic reports.