Mohammed Alobaidi Email & Phone Number

Saudi Arabia

- Supervise all aspects of daily operations and activities. - Identify the most suitable operational strategies after conducting needs assessments, performance reviews, capacity planning, and benefit analyses.- Monitor team performance and quality standard adherence to ensure outcomes meet business expectations.- Enhance company systems for customer interaction and voice response.- Present daily, weekly, and monthly operating reports that describe business performance.- Handle raising problems through creating proactive emergency action plans to respond quickly and effectively.- Oversee subordinate staff, including Interviewing, hiring, training, performance review, and mentoring.

Saudi Arabia

- Executed risk management policies and procedures.- Analyzed and assessed potential risks and hazards, and developed strategies to mitigate them.- Valued the company’s previous risk-addressing methods and compared potential risks with criteria set out by the company, such as costs and legal requirements.- Conducted risk-avoiding adjustments to current methods of operation to minimize future risks.- Recommended actions to effectively control risk within company policy and regulations.- Performed corporate governance duties involving external risk reporting to stakeholders.- Revised risk policies regularly to ensure they were compliant with relevant legislation.

Saudi Arabia

- Received customers' calls and answered their questions regarding the company's services and products.- Acquired a comprehensive understanding of the required software, reports, tools, and metrics.- Responded to customers' complaints and inquiries and provided the best possible solutions.- Reviewed customer accounts and provided them with required information about bill amounts, service dues, and subscriptions.- Transferred calls and escalated complex problems to the appropriate responsible when necessary.- Recommended products and services that might better suit client needs.

Saudi Arabia

- Promoted loans and other financial products and services.- Answered applicants' questions and solved loan-related issues.- Evaluated customer needs and presented all options and different types of loans.- Met applicants and conferred with them to determine their financial eligibility and feasibility.- Proceed with loan contracts and inform clients about policies and regulations.- Obeyed lending laws, regulations, and compliance guidelines.