• Network Engineer• Network Administration• System Administrator• Hardware & Software implementation and maintenance• Incident Management• Technical Troubleshooting• LAN/ WAN Installations• Data maintenance• Immersion telecommunication systems, voice-mail systems, networked adjuncts, system/switching equipment, adjunct processor peripherals, application software and terminal transmission products. • AT&T business telecommunications systems (Merlin, Spirit). • Installation and configuration of local area networks including network operating systems, cabling, hubs, routers, switches and network modems. • Installation, configuration and repair of networked personal computers, network servers and associated peripherals. • Migration of existing LAN/WAN infrastructure from IBM SNA over Twinax to Ethernet using Category 5 UTP topology. • Configuring Internet access including proxy servers, firewalls and internet mail servers. • Supervised 50 employees in production and service departments. • Established and implemented service procedures and policies. • Hired and trained service staff. • Established relationship with local high school to provide employment for coop students. • Established new custom In-The-Ear hearing aid production department. Directly involved with technology transfer from parent company and construction of production facilities. • Hired initial production staff and coordinated training with parent company.