Mohammed Rishad Email & Phone Number

Mohammed Rishad is a Manager at UAE Exchange & Financial Services Ltd at UAE Exchange & Financial Services Ltd.

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  Manager

  Uae Exchange & Financial Services Ltd

  Mar 2006 - Present

  Team Player – leading the team with high level of motivation and enthusiasm to ensure maximum quality in service delivery.Mentor to the team members and ensure proper control on all required formalities.Implementing management policy at Branch level and make sure the mode of operating procedures. Managing the MIS and Accounts analysis.Management of Funds and Risk.Highly skilled in Accounts analysis and Market analysis.Evaluates performance of branch staff, identifies product/process training needs and liaises with HR to ensure adequate training to increase productivity and effectiveness of the Branch.Resolves administrative issues and ensures provision of necessary infrastructural resources for effective functioning of the Branch.Ensure that all UAE Central Bank regulations and AML policies and procedures are being implemented in the daily operations of the branch.Customer Relationship ManagementImplementing Customer Care strategy at root level. Assessing feedback, evaluating & providing critical feedback on areas of improvements.Ensuring the quality standard in customer care strategy.Building and maintaining healthy business relations with high net worth clients, ensuring high customer satisfaction matrices.Ensures timely and effective resolution of customer inquiries, in accordance with customer service norms and ensure turnaround time for all transactions is as per service quality standards.Manages customer attrition and devises policies to increase retention ratio and expand customer base.