Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone.Train computer users.Maintain daily performance of computer systems.Respond to email messages for customers seeking help.Ask questions to determine nature of problem.Walk customer through problem-solving process.Install, modify, and repair computer hardware and software.Clean up computers.Run diagnostic programs to resolve problems.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Install computer peripherals for users.Follow up with customers to ensure issue has been resolved.Gain feedback from customers about computer usage.Run reports to determine malfunctions that continue to occur.

• Managing Active Directory (DOMAIN), DHCP, DNS• Creating multiple Domains, Tree and Forests.• Adding, Removing or Update User Accounts• Taking the backup such as Daily, Weekly and Monthly of the entire client’s PCs.• Installing and configuring the peripherals, components and drivers • Installing software and application to user standards • Configuring and troubleshooting desktops, laptops and servers• Configuring and troubleshoot the ADS, DHCP in servers• Troubleshooting hardware and software problems • Configuring of Routers and monitoring